TherapetMDReviews of therapetmd.com

Response from TherapetMDApr 10, 2026

Hello James, We’re really sorry to hear about your experience and understand how frustrating it must be to wait this long without any updates on your order. This is not the level of service we aim to provide. We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times. Please rest assured that we are a legitimate company, and we take concerns like this very seriously. We would like the opportunity to look into your order and ensure this is properly resolved. Please contact our support team again and mention your Trustpilot review so we can locate your order quickly and prioritise your case. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello Laurie, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. While some pets show improvement quickly, others may take 2–4 weeks to fully respond as they adjust to the calming effects. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨ Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. While some pets show improvement quickly, others may take 2–4 weeks to fully respond as they adjust to the calming effects. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨ Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello, We’re really sorry to hear about your experience and understand how frustrating this must be, especially after providing evidence that your order was delivered to the wrong location. This is not the standard of service we aim to provide. We also sincerely apologize for your experience when contacting support and for any frustration caused during the investigation process. We would like the opportunity to properly review your case again and assist you further. Please contact our support team and mention your Trustpilot review so we can locate your order details and escalate this for a full review and resolution. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. While some pets show improvement quickly, others may take 2–4 weeks to fully respond as they adjust to the calming effects. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨ Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello, We’re really sorry to hear about your experience and understand how frustrating and disappointing this situation must be, especially after waiting so long without receiving your order. This is not the experience we want for our customers. We also sincerely apologize for your recent experience with our support team and any frustration caused by the resolution offered. We take feedback like this very seriously and would like the opportunity to review your order again properly. Please contact our support team and mention your Trustpilot review so we can locate your case quickly and ensure it is escalated for review. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. While some pets show improvement quickly, others may take 2–4 weeks to fully respond as they adjust to the calming effects. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨ Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello, We’re really sorry to hear about your experience and understand how frustrating this must have been, especially having to deal with delivery issues and not receiving a response from our team. This is not the level of service we aim to provide. We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times. We would like the opportunity to properly review your case and assist you further. Please contact our support team again and mention your Trustpilot review so we can locate your details and prioritise your request. Best Regards, John of TheraPetMD