TherapetMDReviews of therapetmd.com

Response from TherapetMDApr 10, 2026

Hello Janlet, Thank you for taking the time to share your feedback, and we’re sorry to hear that you haven’t seen the results you were hoping for after using the product for a month. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. However, we completely understand that these behaviors can also be caused by factors such as medical conditions, training habits, or even boredom. If anxiety isn’t the main cause, the diffuser may not be as effective on its own. While some pets may show changes within the first few days, others may take 2–4 weeks to gradually respond as they adjust to the calming effects. Every pet is different, and results can vary depending on the underlying cause of their behavior. We really appreciate your feedback and the opportunity to continue improving our products and customer experience. Best Regards, John of TheraPetMD

Response from TherapetMDApr 10, 2026

Hello Diana, We’re really sorry to hear about your experience and understand how frustrating this situation must be, especially regarding unexpected charges and difficulty reaching support. This is not the experience we want for our customers. We also sincerely apologize for any confusion regarding the subscription. We aim to make this clearly visible during checkout, but we understand how this may not have been expected in your case. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. We take concerns like this very seriously and would like the opportunity to review your account and help resolve this for you as quickly as possible, including cancellation and refund support where applicable. Please contact our support team again and mention your Trustpilot review so we can locate your details and prioritise your case for immediate review. Best Regards, John of TheraPetMD

Response from TherapetMDApr 10, 2026

Hello Connie, We’re very sorry to hear about your concerns and understand how worrying this must feel, especially for anyone with a respiratory condition. Customer safety and wellbeing are extremely important to us, and we take feedback like this very seriously. Our products are designed and tested for safe use when used as directed, however we also understand that sensitivities can vary from person to person. If anyone experiences discomfort or irritation, we always recommend discontinuing use immediately. We appreciate you sharing your feedback, as it helps us continue to review and improve our products and safety communications. If you would like us to look into your specific case further, please contact our support team and mention your Trustpilot review so we can assist you directly. Best Regards, John of TheraPetMD

Response from TherapetMDApr 10, 2026

Hello Lisa, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. Best Regards, John of TheraPetMD

Response from TherapetMDApr 10, 2026

Hello Gail, We’re very sorry to hear about your experience and completely understand why this has caused concern, especially regarding product safety and the heat you noticed after use. This is not the experience we want for our customers. We take safety concerns extremely seriously, and we sincerely apologize for the delay in responding to your previous inquiry. This is not the level of service we aim to provide. We want to reassure you that our diffuser is designed and tested to operate safely within standard UK household voltage ranges, and we are actively reviewing labeling and communication to ensure clearer information moving forward and to avoid any confusion. That said, we absolutely understand your concern and appreciate you bringing this to our attention. We would strongly encourage you to discontinue use if you feel uncomfortable at any point, as your safety and peace of mind are the priority. We would like the opportunity to properly review your case. Best Regards, John of TheraPetMD

Response from TherapetMDApr 10, 2026

Hello Claire, We’re really sorry to hear about your experience and understand how upsetting and frustrating this situation must have been, especially regarding the unexpected subscription charges and the delay in receiving your agreed refund. This is not the experience we want for our customers. We aim to make this as clear as possible during checkout, but we understand how this may not have been expected in your case. Regarding the strong smell you experienced, we’re sorry this caused concern and discomfort. If at any point a product feels unusual or concerning, we always recommend discontinuing use immediately, as you did. We take feedback like this very seriously and will ensure it is reviewed by our team. We are also very sorry for the delay in processing your refund after it was agreed. This is not the level of service we aim to provide, and we understand your frustration. Please contact our support team again and mention your Trustpilot review so we can locate your case and ensure it is prioritised and fully resolved for you as quickly as possible. Best Regards, John of TheraPetMD

Response from TherapetMDApr 10, 2026

Hello, We’re really sorry to hear about your experience and that the product didn’t meet your expectations. We also understand your concern regarding the smell and appreciate you taking the time to share your feedback with us. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We also sincerely apologize if you feel you were ignored by our customer service team. This is not the level of support we aim to provide, and we understand how frustrating that must have been. We are always working to improve both our products and customer experience, and your feedback is genuinely appreciated. Best Regards, John of TheraPetMD

Response from TherapetMDApr 10, 2026

Hello Joel, We’re really sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the experience we want for our customers. We also apologize for any confusion regarding the subscription, as we aim to make this clear during checkout, but we understand how it may not have been expected in your case. Regarding the partial refund, the 45% option is offered as a convenience to eliminate the hassle of returning the package. However, if you prefer to return the product, you are absolutely welcome to do so for a full refund. Just let us know, and we’ll provide the return instructions. We take feedback like this seriously and would appreciate the opportunity to review your case further. Please contact our support team again and mention your Trustpilot review so we can locate your details and assist you as a priority. Best Regards, John of TheraPetMD