TherapetMDReviews of therapetmd.com

Response from TherapetMDApr 29, 2026

Hi Nikki, Thank you for your feedback. We’re really sorry to hear that all three plug-ins stopped working so quickly. That’s definitely not the experience we want for our customers. We’re glad our team was able to assist and offer replacements, but we completely understand your preference for a refund. If it hasn’t been processed yet, that’s certainly not the level of service we aim to provide. Please rest assured that your request is important to us, and we’d like to get this resolved as soon as possible. Could you please reach out to us directly with your order details so we can prioritize your refund right away? Thank you again for bringing this to our attention. We truly appreciate your patience. Best Regards, John of TheraPetMD

Response from TherapetMDApr 29, 2026

Hello Charlotte, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨ Best Regards, John of TheraPetMD

Response from TherapetMDApr 23, 2026

Hello Moi, We’re really sorry to hear about your experience. We completely understand how concerning this must feel, especially when you’re not receiving timely responses. We are currently experiencing a higher-than-usual volume of inquiries, which has unfortunately affected our response times. That said, your request is important to us and should not go unanswered. Please reach out to us directly at [email protected] and include your order details, referencing this review, so we can prioritize your case. We’ll assist you with both your return request and ensure any active subscription is cancelled promptly. We also want to reassure you that we take concerns like this seriously and are continuously working to improve our communication and support experience. Thank you for your patience. Best Regards, John of TheraPetMD

Response from TherapetMDApr 23, 2026

Hi Char, We’re really sorry to hear you’ve had trouble reaching us. We understand how frustrating that must be. This isn’t the experience we want for our customers. We are currently experiencing a higher-than-usual volume of inquiries, which has unfortunately impacted our response times. That said, you should still be able to get the support you need, and we sincerely apologize for the delay. Please reach out to us directly at [email protected] with your order details and reference this review so we can prioritize your case and assist you as quickly as possible. We truly appreciate your patience and are actively working to improve our response times moving forward. Best Regards, John of TheraPetMD

Response from TherapetMDApr 23, 2026

Hello Dawn, We’re really sorry to hear about your experience, we completely understand how frustrating this situation must feel, especially when you received an order you didn’t intend to place. That’s certainly not the experience we want for our customers. If there was any error in fulfillment or ordering, we take that very seriously and want to make it right. You should not feel stuck paying for something you didn’t request. Please reach out to us directly at [email protected] and reference this review so we can escalate your case. We’ll review what happened with your order and work toward a fair resolution, including revisiting the return shipping concern. We also appreciate you bringing this to our attention. Feedback like this helps us improve both our processes and policies moving forward. Thank you for your patience. Best Regards, John of TheraPetMD

Response from TherapetMDApr 23, 2026

Hi Michelle, We’re really sorry to hear about your experience. We completely understand how frustrating this must be, especially when you’re trying to get support and not receiving timely responses. What you’ve described is not the level of service we aim to provide. You should absolutely be able to reach our team, get clear answers, and have full control over your subscription. We’d like to fix this for you as quickly as possible. Please contact us directly at [email protected] with your order details and reference this review so we can. We’re also taking your feedback seriously and will be addressing the issues you mentioned internally, particularly around response times and communication. Thank you for bringing this to our attention. Best Regards, John of TheraPetMD

Response from TherapetMDApr 23, 2026

Hello Rocquel, We’re really sorry to hear about your experience, especially how frustrating this must be when you were expecting support and a clear resolution. This is not the experience we want for any of our customers. Our goal is always to honor our policies and provide clear return instructions when requested. We also understand your concern about receiving additional refills you didn’t intend to order, and we’d like to look into that right away. Please reach out to us directly at [email protected] with your order details and reference this review so we can prioritize your case. We’ll make sure you receive proper return instructions and work toward a full resolution for you. We also appreciate your patience and feedback, and we’ll be reviewing this internally to improve both our response times and overall support process. Thank you for bringing this to our attention. Best Regards, John of TheraPetMD

Response from TherapetMDApr 23, 2026

Hello Chris, We’re really sorry to hear about your experience, especially when it comes to your cats’ well-being, which we know is the top priority. That’s certainly not the outcome we want for any pet parent. While many customers see positive results, every cat (and multi-cat household) can respond differently, and in some cases, environmental changes can temporarily affect behavior. That said, what you’ve described is absolutely not something we take lightly. We also appreciate your feedback regarding customer service and will be reviewing this internally to improve our response times and support experience. Thank you for bringing this to our attention. Best Regards, John of TheraPetMD