TherapetMDReviews of therapetmd.com

Response from TherapetMDMay 8, 2026

Hello Josee, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience and the frustration this situation has caused. We understand how concerning unexpected charges and shipments can feel. Our orders may process automatically when an active subscription is attached to the original purchase, but we sincerely apologize if this was not clear or if your experience with our support team added to the frustration. That is never our intention. We would genuinely appreciate the opportunity to review your account and make sure your concerns are properly addressed, including checking the subscription status and discussing available options regarding the recent order. Please feel free to contact our support team directly at [email protected] so we can review your case further. Thank you again for bringing this to our attention. Your feedback is important to us as we continue working to improve our communication and customer experience. Best Regards, John of TheraPetMD

Response from TherapetMDMay 8, 2026

Hello, Thank you for sharing your feedback, and we’re truly sorry for the frustration this experience caused. We completely understand your concerns regarding the subscription renewal process. Our subscription orders are processed automatically based on the option selected during checkout, which is why the charge and shipment may have occurred before changes or cancellation requests could be made. That said, we understand how important reminder notifications and easier subscription management are, and we genuinely appreciate you bringing this to our attention. We’re always working to improve both our customer experience and communication, and feedback like yours helps us do better. We’d also be happy to review your account directly and assist with any active subscription concerns or available options. Thank you again for your honest feedback. Best Regards, John of TheraPetMD

Response from TherapetMDMay 5, 2026

Hello, Thank you for taking the time to share your feedback, and I’m very sorry to hear about your experience. I completely understand how frustrating this situation must be, especially not seeing results for your cat and then encountering issues with the subscription and support response. That’s not the experience we want for our customers. Regarding the charge and shipment, our subscription orders are processed automatically based on the selected plan, which can sometimes result in an order being dispatched before a cancellation request is fully received. We sincerely apologize for the inconvenience this has caused. We also regret to hear that you’ve had difficulty reaching our support team. We understand how important timely assistance is, and your feedback has been noted as we continue working to improve our response times and communication channels. We would like to look into your case further and help resolve this for you as quickly as possible. Please reach out with your order details so we can assist you directly with reviewing your subscription and available options. Thank you again for your feedback, and we’re sorry for the frustration this has caused. Best Regards, John of TheraPetMD

Response from TherapetMDMay 2, 2026

Hello Mary, Thank you for sharing your experience, and I’m really sorry to hear about the frustration this has caused. We completely understand how disappointing it is when the product doesn’t work as expected, especially in situations like multi-cat tension, which can be complex and vary from case to case. We also apologize for any inconvenience caused by the subscription and cancellation process. Our system processes orders quickly to avoid delays, which can sometimes make last-minute cancellations difficult, but we understand how this can be frustrating and appreciate you bringing it to our attention. Regarding returns, we aim to be as transparent as possible with our policy, but we recognize that the process may not have felt as smooth as it should have, and that’s something we’re continuously working to improve. We’d really appreciate the opportunity to review your case further and see how we can make this right for you. Please reach out to us directly with your order details so we can assist you personally. Thank you again for your feedback. It helps us improve both our service and customer experience. Best Regards, John of TheraPetMD

Response from TherapetMDMay 2, 2026

Hello Christine, Thank you for sharing your feedback, and I’m really sorry to hear about your experience. We understand how frustrating it can be when a product doesn’t meet expectations. While results can vary from pet to pet, we never want you to feel unsupported. We do offer return and refund options in line with our policy, and we’d truly appreciate the chance to review your case and make things right. Please reach out to us directly with your order details so we can look into what happened with your return request and assist you further. We value your feedback and are committed to improving both our product experience and customer support. Best Regards, John of TheraPetMD

Response from TherapetMDMay 2, 2026

Hello, Thank you for taking the time to share your experience, and I’m really sorry to hear about the frustration this has caused. That’s certainly not the experience we want for our customers. Regarding the subscription, our offers do include an optional recurring plan which is disclosed during checkout. That said, we completely understand how this can sometimes be missed, and we sincerely apologize for any confusion around this. We’d really like to make this right for you. Please reach out to us directly at our support email with your order details so we can review your account, cancel any active subscription, and work with you on a suitable resolution. Your feedback is very important to us, and we appreciate you bringing this to our attention so we can continue improving both our communication and overall experience. Best Regards, John of TheraPetMD

Response from TherapetMDApr 30, 2026

Hello Destiny, Thank you for sharing your experience, and we’re very sorry for the frustration and inconvenience this situation has caused. We completely understand how concerning this must feel, especially given the delivery and address confusion you’ve described. We sincerely apologize for the delays in resolving this for you. After reviewing your case, we have now escalated your order (#786877) to our Refund Team for urgent handling. Your refund request is being prioritized, and the team will ensure it is processed within the next 24–48 hours. We also apologize for the back-and-forth and any misunderstanding regarding the delivery confirmation and resolution options offered earlier. That is not the experience we want for our customers. Thank you for your patience while we get this fully resolved for you. If you need anything further, please don’t hesitate to reach out. We’re here to help. Best Regards, John of TheraPetMD

Response from TherapetMDApr 29, 2026

Hi there, Thank you for sharing this. We’re really sorry to hear about Kallie’s reaction. We completely understand how concerning it must have been to see her withdraw like that. While many cats benefit from the diffusers, some can be more sensitive, especially with multiple units in a smaller space. It sounds like the setup may have been a bit overwhelming for her, and you absolutely did the right thing by unplugging them. We’re glad she’s back to her normal self now. We’d still love the chance to help, whether that’s sharing guidance on a gentler setup (like starting with one diffuser in a main area) or working with you to find an approach that feels more comfortable for your home. Please feel free to reach out to us directly so we can make this right for you. Best Regards, John of TheraPetMD