The Porch Swing CoReviews of theporchswingcompany.com

The swing stand I purchased is supposed to be for outdoor use, yet after two months in my yard the paint has bubbled and cracked all over the stand, and the metal is rusting. Completely unacceptable for a $200 stand to fail after two months. I purchased this stand as a Christmas gift in October and we put it up in January when our new swing arrived. (I live in Georgia, so spring starts in January) I was very pleased with the look of the stand, and I expected we would be able to enjoy it for a couple of years. But by the end of February, it looked awful. It breaks my heart that it has failed so terribly. I requested a refund but the best the Porch Swing Company offered was to send another stand with shipping at my expense, or a $50 store credit for a $200 purchase. Now they've stopped answering messages and have deleted my honest review off their website. Porch to Patio / the Porch Swing Company does not stand by its products so I will not be purchasing from them again. I am a very unhappy and unsatisfied customer indeed. I only hope that I can keep you from making the same mistake I made in purchasing from them.

I ordered a porch swing and paid. 5 minutes later I realized it did not come with cushions. I tried to cancel within 6 minutes. It was 9 pm at night, I was trying to cancel at 9:06 pm. It would not let me cancel without agreeing to their previously undisclosed policy of a 5% cancellation fee for cancelling within 24 hours. The reason they said was that process orders upon receipt. No one answered the phone. I left a message. I called the minute they opened and then twice more before 9:30 am. No answer. I sent a separate email asking to cancel, no response. Finally I get a message that they are refunding less 5%. I am filing a complaint with the federal trade commission. I am filing a complaint with the Consumer protection agency. Based on the over 100 complaints I am going to see what we can do about a criminal prosecution as this is a scam they are running. I believe this is just some person working out of their house. We'll see.

AVOID. Misleading return policy. On the product page it says: "We want you to be happy! You may return new, unused, and resalable items within 30 days of delivery for a refund." THAT IS A LIE! First you have to pay return shipping charges yourself, which are way higher than if they gave you a label. Still I could live with that, but in addition they subtract 20% PLUS their original shipping charge EVEN IF YOU HAD FREE SHIPPING! Bottom line: I lost $370 on returning a $570 item. IMO the product page is at best misleading and at worst an outright lie.

WORST CUSTOMER SERVICE EVER!!! DISSAPOINTMENT IS THE UNDERSTATEMENT OF THE CENTURY! THEY WONT SPEAK ON THE PHONE ALL CUSTOMER SERVICE IS HANDLED THROUGH EMAIL! DONT WASTE YOUR MONEY OR TIME DEALING WITH THEM

I ordered a $1300.00 swing bed from this company. When I received the confirmation I realized that they had my mailing address listed as the shipping address which is not correct. I called the company and was informed via an automated message that they only take calls from new customers not existing customers and I would have to contact them via email. They bed had not yet been shipped so I requested that they cancel the order. The cancelled the order, but charged me a service charge of $300.00..