The Porch Swing CoReviews of theporchswingcompany.com

Received the swing. Had a contractor install the swing. Not even one week and the front horizontal board cracked. Was sent a new one but I am not able to change. Now going to have to pay another contractor to fix. Poor customer service and quality.

The swing cover arrived almost a week later than promised on the website. When I called to enquire about it the customer service person was condescending and completely unapologetic. It’s a very overpriced item, average quality and almost $500 for a furniture cover - the least they can do is offer great service.

I tried to return some parts. The rep originally told me the return would be discounted with a stocking fee, and then got back to me saying the parts were non refundable.

Please buyer beware. 9/2026: placed the order and contacted customer service a few days later. No reply to my email. 10/01: product delivered. Missing 2 screws and one side of pre-drilled holes not aligned with the other side. 10/2: Attempted to contact Help center and customer service. No response to email, no working number and the Help page isn’t working. Such a rip off.

I paid $106 for “enhanced checkout”, which I think means returns are easier. I want to return some porch swing hangers that wont work, and while they have approved my return, they won’t give me the info on where to send it with a shipping label. I have called and emailed with no response.

They are dishonest about the length of the swings. Says 5ft, but it's 4ft. I asked their AI response on their website why it says 5ft if it's 4ft, and it said that they just put it into that category if the whole swing is 4.5ft. I payed over $500 for a chair I read was 5ft. I asked their AI response a lot of questions about the product before I bought it so I would be sure of what I was getting. Their AI response said they would contact me within 24 hours. Its been over 24 hours and all I've received from them are ads.

This is a dishonest company, just a glorified drop-shipper. They told me that if an item is "In stock" on their website, what that really means is that their manufacturers have all the materials on hand that they need in order to build it! Would not allow me to cancel an order within a day of ordering it, before it shipped.

I received our swing cushions in December, but we didn’t start using them until March when the weather warmed up. Unfortunately, the cushions flattened quickly, and the piping isn’t aligned properly. When I contacted customer service, they told me to fluff the cushions and align the piping with the cushion!! I paid $1600 for the set of cushions, and this is what they expect me today?!? I strongly advise against purchasing this product. You will likely be very disappointed!