The Pool Centers Reviews | Read Customer Reviews of thepoolcenters.com

The Pool Centers Reviews | Read Customer Reviews of thepoolcenters.com

The Pool Centers reviews

343 approved reviews, newest moderated first

Danielle B.
Aug 3, 2014
Not a happy customer
It has been a week since I emailed about a float that we purchased that arrived defective. I have yet to hear back from anyone at the company.
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Vernon D.
Jul 27, 2014
Excellent service in very short time
It has been a long time since I bought merchandise from a company that was so efficient and had all the answers-- I was amazed at the way that Karen went above and beyond to answer all my questions and if she didn't have it she got on it and got right back to me.It was a pleasure to deal with this company and I would definitely do it again----I will not be installing this cover for another six weeks but I am sure it is what I want.
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Richard S.
Jul 22, 2014
Good price, fast & free shipping
I had never bought pool chlorine online so this was something new for me. I don't see any problem with buying it this way. I can shop around, order and get delivery, all at my desk.
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seth R.
Jul 20, 2014
Selling something you don't have
Don't have what was for sale. By time you told me was to late to order something else for event
Response from The Pool CentersJul 21, 2014
Hello Seth, thank you for your review. All comments are helpful to our improvement. After reviewing your case, it appears we sold out of your item and reached out to you by email the morning after your order was placed. You had not included a phone number. We offered you a replacement item that would have shipped that exact same day so it would have been delivered on the same schedule as your original order. You declined. We are disappointed that we were unable to fulfill your original order. If there is more we can do to help you, please give us a call. We would appreciate an opportunity to win you back as a customer. The Pool Centers Customer Service Team
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Benny
Jul 9, 2014
The Pool Centers Rocks
Great selection. Great pricing. Everything I need for my pool. I would recommend shopping at The Pool Centers.
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Maryann P.
Jul 9, 2014
The time purchase got here was great.
The catfish centennial pool rechargeabl vacuum is great. Also arrived here next day
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Roger S.
Jun 26, 2014
Did not receive all items & doesn't do what is advertised
Says it is automatic and it is not. Did not receive hose weight. Called The Pool Center customer service and they said it did not come from them. Evidently someone else is using their website & email address. VERY DISSATISFIED!!!!!!!!!!!!!!! 6/27/2014 We are still not satisfied with the product but feel that we should clarify the remarks about customer service. As it turns out there are numerous sites with very similar names. The first customer representative we talked to was not from The Pool Centers but was from The Pool Center. As you see this might cause confusion. Once we made contact with The Pool Centers customer representative we were very very satisfied with the service they provided. They made amends for the product and were very prompt and courteous. On the above update I forgot to upgrade the rating. I have now done that and the rating is based on customer service only.
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Kris D.
Jun 24, 2014
service and website fine
The pool floats are ok, but the valve stem on the pillow end of BOTH floats separated away from the exterior and you have to dig it back out to blow it up. A little disappointed with that.
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