The Pool Centers Reviews | Read Customer Reviews of thepoolcenters.com

The Pool Centers Reviews | Read Customer Reviews of thepoolcenters.com

The Pool Centers reviews

Showing 13 reviews with 1 star · Clear filters

steve R.
Feb 19, 2017
Return policy
Bad company. Will never do business with company or associates.
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Rich S.
Oct 17, 2016
Garbage product and waiting on a response from customer service
Purchased 15 sets of water bags for tying down an in-ground pool cover and they are made of the flimsiest plastic imaginable. More than half of the water bags already had splits or pin sized holes in them upon arrival. Absolutely garbage. Sent an email to customer service requesting a refund and am waiting on a response.
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Mark Renner 2.
Oct 16, 2016
product
shipping was fine product is garbage nothing heavy duty about product chines crap
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Parsh S. M.
Oct 7, 2016
Arrrrgggg wrong size.
I have a 20x40 pool with a 4 foot overhang. I specifically called to see if I needed to buy a 25x50. I was told that a 20x40 cover would work and they have a 4 foot overhang!! Wrong. Cover is too small. I now have to buy one from my local pool store. NEVER AGAIN.
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AC F.
Oct 3, 2016
communications and cover problem
i called the pool center to ask a question about a cover, called during normal working hours and all I got was voicemail so I left a message concerning a pool cover. Also, when I did receive the cover item 4033. I went to install and the wire cable would not reach around the pool and the wench did not work. the cover was reported to cover a 33 foot oval pool with 3 feet overlap. The box that it came in says 33 foot pool 36 foot total size, well the cover just did cover my pool. I would not recommend this company to anyone, feel like I wasted my money by getting this product. SO STAY AWAY FROM THIS COMPANY
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NA
Sep 15, 2016
4 Tubes DOA
4 of the pool cover tubes were DOA.
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dominick C.
Jun 12, 2016
did not receive 1 of my items cust. serv. could not help out the money
ordered 3 items received 2 called cust serv gave him all the info I had he said he needed more info I gave him everything I had he said he couldn't help me it was only 11 bucks so live and learn
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Charles B.
Nov 4, 2015
Terrible return policy, even after admitting it was their fault
I called customer service to get help ordering the right size pool cover. I had exact measurements of the pool and steps. They told me what size to order. I ordered exactly what they told me. It was at my house quickly, but after I unfolded the cover, it was very apparent that it was the wrong size. I called them to exchange the cover and then told me that I was not able to exchange it, even though it was their bad information. Customer service told me that they would give me 30% off the right cover. I ordered another and its not at my house when promised. I hope that when it gets here it is the right size,,, I am very unhappy with the whole situation.
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