Herbie B.
Not very pleased
Outside box for transport was pitiful and can't get water tube caps to close.
Being a leader and an expert in the swimming pool industry for over thirty years in the wholesale and retail trade, our company’s online objective was to offer specialty web stores in products that we do the best. What do we do best? We offer great selections, quality brands, competitive low prices, uncompromising customer service, and in-stock same day shipping! What could be better? With years of experience in purchasing and selling we far exceed any of our competition! We know what you want-shop us now and see for yourself.
The Pool Centers (thepoolcenters.com) has 343 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Herbie B.
Outside box for transport was pitiful and can't get water tube caps to close.
James T.
The pool cover was shabby, hanging thread on all edges. I will be returning for refund.
Michael S.
Pool cover was fine, but the cable was too short about 2 feet! It's great when you put the pool cover on, but the cable is too short.
Paul
We ordered a 20 x 38 blue cover and received a 18 x 36 green cover that even had someone else's name on the label. When we called, the respondent made it seem as though we were incorrect and it should be the correct cover. But as we looked further into the cover, it was indeed not the one that we ordered.
Kent O.
You have had my money for 3 weeks and I have no pool cover!!!
Response from The Pool CentersOct 23, 2015
Hello Kent, Our customer service team looked into your order and called you to resolve this issue. It appears you originally received the wrong item and shipped it back. We were waiting to receive it into processing in order to send you a replacement. We have scheduled your replacement order to go out today and believe our team has communicated this to you via phone and email. If your opinion has changed in the resolution of this case, please update your review to reflect your overall impression of our service. Sincerely, The Customer Service Team at The Pool Centers
MT T.
A little disappointed! I purchased one of the pricier pool covers because it was advertised as a "mesh" cover, which is what I wanted for durability and allowing water to pass through. The cover I received appears to be the same as other traditional tarp style covers. I feel like this is dishonest marketing. Only time will tell if the cover will last any better than the traditional tarp style covers. The site also showed a 15 year warranty and the paperwork I received with the cover shows it comes with a 12-Year Limited Warranty.
Response from The Pool CentersOct 27, 2014
Hi MT Texas, thank you for your review. Please give us a call. We are unable to contact you about your order as you left us no phone number. We have since sent you an email requesting that you contact us about your order. Thank you
Gwen S.
I bought a sinter cover for a 24' round pool which indicated that it was actually 27' in size to hang over the sides by 3 ft. It didn't even hang over by 3 inches!
Lynda D.
Ordered a winter cover for my pool size. Got it quick in the mail but the cover is too small. I will now have to order a bigger size to make sure it fits and does not fall in over the winter.