The Pool CentersReviews of thepoolcenters.com

The tarp was very thin. Will be surprised if it lasts us one winter season. Three of the water bags would not hold water!

We purchased a pool cover with a 5 year warranty and it already has pinholes in it.

Purchasing was easy, arrived in good time But I was wanting a better quality cover and would've paid additional if I could've returned it. Rules say once opened cannot be returned. Not sure how else I could've looked at it.

Nice product. Had one that was split, but as it was more than 1 day after I received it I didn't bother to contact Pool Centers

I ordered the wrong size pool cover. I called and they said I was the one that ordered it. I said yes but I would like to reorder the correct size. They said I had to mail the cover back to them. The cost was $40.00. Then I had to reorder on line the correct size. Not much help and not very good customer service. I still have not received my refund. I did receive my correct pool cover.

Shipping was good. Quality of cover seems good. Only problem is there was a 9 foot section that had no grommets while the rest was every 3 feet. I fear the wind will lift the cover in this section.

After waiting for our pool cover for some time I called Pool Center. They didn't know why the order hadn't been filled and shipped. They called the manufacturer. The manufacturer thought we ordered a custom cover and didn't have enough information to make the cover. We did not order a custom cover. Finally, a week later we received the off-the-shelf cover we ordered.

They sent me the incorrect cover from my original order. The cover was delivered on Friday and I realized after opening the box late Friday night that they sent me a cover that was half the price of the one I had ordered. When I called on Saturday it indicated that they are not open on Saturday or Sunday. (Not a great idea in my book for an internet company). I left a message on their voicemail on Saturday but still had to call them on Monday. The correct cover was shipped on Monday and they sent me a return shipping label on Monday also. No charge to me to ship the incorrect cover back to them. Received the correct cover by Wednesday. However, received a call from another person from their company on Tuesday indicating they didn't understand my voice mail. Not sure what that was all about