The outer box was damaged and probably should have been taped better on the top since the edges broke off. Inner cases were good, so no issues with the actual items, and I'm very happy.
Response from thepokenest.comAug 10, 2024
Thanks for your honest and heartfelt review! Much appreciated!
Glad your boxes got there and that you were happy with your order. Will make sure to add extra tape for case orders. Double boxing does wonders in cases like these!
SU
Shehan U.
Tried to cancel a pre-order because it…
Tried to cancel a pre-order because it was duplicate and I had yet to pay for it. The refused and told me that would have to pay for it, wait and get it delivered in several months and the return it with shipping cost to me.
Response from thepokenest.comAug 9, 2024
Hi Shehan,
All preorders are charged up front in full, only once. We do not store payment information. It is impossible to be charged twice for the same pre-order. If you purchased two pre-orders of the same item and wanted to cancel one, you would be able to do so until wave breakdowns or allocations are confirmed from distribution. If you waited until the last minute, unfortunately we cannot cancel a pre-order at the last minute in accordance with our pre-order policy.
I do apologize for any inconvenience this may have caused.
KS
Kaleb S.
Good content, bad service
Great box. Got the $50 and got about $60 worth of Scarlett and Violet content. They gave me a big ex bundle as well as 2 smaller rare bundles and a poke collectors hand book. Ended up getting 2 $40+ cards in the packs as well as 4 other ex’s. Good experience except I was going on a vacation in a week and a half and the shipping said 3-5 days, it took 8 business days. Was scared it would sit on my porch the whole time but I got it the day of me leaving. Not bad just inconvenient listing. My big problem is I forgot to leave a review and I have gotten 3 messages a day for a week. Therefore is a half star for the shipping and 1.5 stars for the nagging. Would buy again though
Response from thepokenest.comAug 7, 2024
Caleb,
I'm happy that you liked your mystery box!
For clarity, I looked up your order and see that it was placed on July 19th and delivered on July 26th. Please keep in mind that if ordering on a Friday, sometimes it will be shipped the following Monday, since we do not ship on weekends at this time. The shipment times are estimates for the transit time and do not include processing. I'll see if I can update this on the Google Ads Merchant Center to include no shipment on weekends. I do apologize for any inconvenience this may have caused.
As for the marketing emails, those are sent out by trustpilot, and they're set to send a follow up email if an action is taken, but not followed up on - This means if a customer clicks a link, or starts a form, but does not complete it fully. I'm always looking for honest feedback. I do appreciate your support and business!
- Tristan
ThePokeNest
JH
Jared H.
Fast shipping
Fast shipping
JD
Jordan D.
Super fun experience opening with some…
Super fun experience opening with some awesome hits all thru out
JC
Jasiel C.
First time and im addicted
First time and im addicted
SF
Shawn F.
1st time buyer…
I dislike that their were more multiples of the same card than I expected. But i enjoyed it i gave my multiples to a young pokemon fan. I like that I received it quickly.
