thepokenest.comReviews of thepokenest.com

Came quick and we’ll packaged for a great price

Pokenest never sent the products I paid for, this has been confirmed by eBay and usps. Then pokenest says I shouldve paid for the insurance for a product that was never mailed. This type of customer service is laughable. I suppose i shouldve looked into this guy before ordering and his previous companies trendpoke and poketees. Alot of similar complaints. Im just happy i only placed a small order. Couldve been worse i guesse. As far as him claiming he went out of his way to refund me, completely false. After months of back and forth I have gone through my credit card company to dispute the charge, so this is how ill get my refund. This guy cant stop lying and all over 69 bucks. Best of luck to anyone looking to order through pokenest.

First time ordering and package came fast and was well packed.

Have made a few purchases already , always a great experience . Fast shipping

I placed an order on May 07th for almost $300.00 and still have not received my order. When I use the tracking number that was provided it say that USPS is waiting for the package. When I first reached out the communication was great and I was told to file a lost package claim with USPS. I have reached out several times sense I have made that claim and have heard nothing back. I have asked for a refund or for another package to be sent out and get no response. I am willing to change my review if this issue gets taken care of.

ThePokeNest failed to adequately inform me of delivery delays for product I ordered. ThePokeNest failed to answer messages, emails, or questions regarding the status of my order until threatened to do so. I went weeks without a response, until a chageback was filed with my bank. Posting a negative comment or legitimate question on thier Instagram page @thepokenest that ThePokeNest will result in a immediate social media ban and censorship. I started a Reddit discussion about these issues and was meet fiercely with backlash. Quoted is owner and operator of ThePokeNest, TrendPoke, or PokeTees operated under Dacey Games Inc. according to the BBB, "I urge you to take a look in the mirror and ask yourself "is it worth it" and have the wherewithal to just move on. I'm going to end this one last time and literally tell you to go back to your cave and post on [r/depressed](Blocked Link) if you need to vent to someone. Go see a therapist if you need to, man. Have a nice day." He viewed my Reddit history to make this reply. What you make of it is up to you. I recommend extra scrutiny when when shopping with this merchant known previously as PokeTees or TrendPoke according to publicly available infomation.

If you have any sort of experience that is less than optimal this store will block you on their social media. They conveniently only share their store updates on social media so good luck getting an update. They will also send you threatening emails about holding funds and will tell you that you are "harassing" them if you send multiple inqueries about an order than hasn't had an update in over 9 months. This store will also do "pre-orders" for unconfirmed stock and just leave you hanging - claiming they will send you items when they get them in. A legitimate store would have confirmation of items they will receive and only sell pre-orders for the amount of items they will get with 100% certainty. I pre-order Pokemon goods through lots of smaller stores that sell through Instagram and Facebook and this is the only store I have ever had a problem with. After that 9 month period of being blocked I apparently "harassed" them by inquiring about my order on multiple platforms leading to them "holding" my funds. After a chargeback *all is good so at least they let me have my money back* - I am still fighting this, I don't understand how my order can be cancelled and "refunded" when I dont have my money (or product), it is not 11 months from the original order and I can't get my money back and with the order being officially cancelled I don't see how I could possibly get my order back now. I would not recommend using this store at all, there are far better places to buy Pokemon. Edit: the reply is completely bogus. I did not chargeback until they encouraged me to do so, I literally have timestamped material that can prove that. Pokenest sent me an email (which I provided to Trustpilot) and I quote "Unfortunately, since you have been harassing ThePokeNest through social media and various modes of communication, we will have to hold your full order amount in reserve until the bank recovers it. You have also been blocked on our social media platforms and our Discord server. We have repeatedly answered questions asked and have communicated the status of your order. Your order will be canceled. This is covered in ThePokeNest's chargeback policy ... Often times, banks can take several months to refund via the chargeback route. We will accept the chargeback as soon as it comes in, but both parties will be out the full amount until the bank gets around to refunding you. There is no timeline on this process. The bank will hold it in reserve until a refund is made." Therefore Pokenest is claiming I can't make a chargeback when they have canceled my order and "held my funds". So what? Now I just never get a product because you have plainly said my order is cancelled and I am blocked and I will never get my money back either? How do I end up with no order and no money back? They have straight up violated the FTC mail order rule. There was never a time frame specified for my order. It never fell into any of their pre-order windows and they have completely stopped giving updates for the Evolving Skies pre-orders. They need to get my consent to delay shipping or process a refund. They are resorting to ad-hominim attacks on other customers which have nothing to do with business. How can me trying to get an update on an order placed months ago be harassment when the only thing I ask is "hey is there an update to my order?". Blocking me after doing so is unprofessional and leads to nothing productive. I only resort to something like trust pilot because here I am, 9 months after my initial order, with no product in hand or my money back. I cannot fathom how this is acceptable business practice.