thepokenest.comReviews of thepokenest.com

This company is creating shipping labels and never actually sending off the package itself. Therefor you can’t even make a claim with them or USPS because neither of them have said “packaged”. They are a complete scam and waste of money and I hope karma gets them

Still waiting for update on USPS from over 3 weeks ago, before holiday sales surge. Bought 1 normal mystery box and pre release but nothing for over a month has arrived. Btw it's December now.

I've been trying to contact them about a pre-order. That I was suppose to receive last month. They've said it's been shipped but when looking up tracking number, usps hasn't received it. And I'm currently having the same problem with another order from them.

Ik heb 10 Oktober een bestelling geplaatst, geen reactie nergens op!! Als het langer duurt prima maar stuur dan een bericht!

So far I’ve been extremely dissatisfied with Pokenest. Pre ordered surging sparks over a month before release, was excited because the site says “be the first to receive new product” and “preorder items will ship by release date” but that’s been the complete opposite of my experience. I’ve reached out to them multiple times, received only one email stating it was suppose to ship by Tuesday the nov 12th, today is now the 17th and I still have received no update. I have three emails sent with no response since the initial response and I feel like I may never receive my product. Was very excited to open these with my wife and kids close to release date but now I’ve had to continually lie to them saying it’s coming, should arrive soon. When I have no idea what’s going on. Ended up buying a few booster bundles from GameStop just to give the kids something to open. I get delays happen but your communication is by far the worst of any Pokemon site I’ve ever ordered from. Definitely avoid this seller no matter what deals they are running. Wish they seemed to care about their customers but they do not. If I could rate it 0/5 I would… Just wanted to add to it in regards to the comment, I placed my order October 12th, and received my product December 11th. Release date was Nov 8th. The response proves that lack of care even more. At least in the end, I did receive my product.

Placed an order on September 28th. Still do not have anything and they do not respond to emails anymore. Tracking still says waiting for item but they told me it shipped on September 29th. They told me after I contacted them about 2 weeks after the order was supposed to arrive that after 30 days they would send out a replacement but now they just won't respond. Edit to response: They are lying, I never received another email about the replacement being shipped, and USPS said they never received any package from them, not even the first. So now 3 months later and never received the items, with no intention to actually send them.

So angry with this company! I have had a subscription for 6 months now and have received NOTHING. Every month my payment is taken out and every month nothing. No phone number to cal AND no answer to email or online chat! Don’t buy from these people as there is no way to resolve any issues with no ability to phone and talk to a living person!

Trash company, please do not give this lazy company a dime of your money. It's like it's all coming in from China cause it takes longer to receive product than ordering China direct. Dodging emails, people like this don't deserve to be in the hobby and I will not support thief's. My package is in preshipment and has been there for 20 days!!! Scam! Trash! Lazy! Oh on top of that it seem they have no accountability as well seeing as they tried to remove My review instead of messaging me directly to fix the issue and I would have removed or atleast edited my review....very disappointed.