Rose
I spent months trying to get a refund…
I spent months trying to get a refund for my experience. I'm writing this because I don't want others with similar issues to go through what I went through. When I enrolled in Rose’s program, I specifically asked her sales representative whether her coaches were knowledgeable about gut issues because chronic constipation and belly distention have been ongoing issues for me. I was explicitly told, yes, our coaches are very experienced with those issues. That representation was one of the main reasons I decided to enroll and pay the fee. Once I started the program, however, I discovered that was not the case. The only guidance I received regarding my gut issues was to drink certain teas, which fell far short of what was represented during the sales process. I was also surprised that my coach instructed me to be in a very difficult calorie deficit. My coach never talked about macros like proteins, fats, or carbs. It was all about the calories. This directly contradicts Rose’s own marketing and videos, where she states that simply cutting calories is not the solution for menopausal weight loss. The advice I received was generic and inconsistent with what I was promised. There was no information about the “structure” of what I was eating. Nothing. It was all about the calories. In March, Rose responded to my refund request via email, stating: I’m still reviewing with your coach. Since then, I have followed up and have not received a response. I have tried to resolve this privately and in good faith. Given the circumstances of my experience, the statements made to me before I enrolled, and my documented attempts to resolve this directly, I am requesting a full refund. I enrolled in this program based on representations that were not fulfilled. I have made multiple good-faith attempts to resolve this directly over email, but I can no longer continue waiting. I understand that gut issues are difficult to deal with, but that is not the point of my complaint. I specifically asked whether the coaches had experience with these issues before I enrolled, and I was told that they did. What I received did not match that representation. I am posting this review after many months of trying to resolve the matter privately. At this point, I am simply asking for the refund I have repeatedly requested.




