The Pinball CompanyReviews of thepinballcompany.com

I found the web site well organized and easy to use. The chat session was extremely useful in making my final decision at my own pace. The link to the BBB was a nice touch as well. It would be a plus if the company contacted the customer shortly after receiving the order to check and verify that everything is ok and meets the customers satisfaction. It may also be beneficial to ask if there is anything else the company can do for the customer i.e. additional purchase or simply looking to see if there are any other items the company can look into for the customer or direct them to someone who can. You mentioned that the Holidays are the reason for lack of response. I sent an email to your attention several days ago with no response. I am experiencing mechanical/electrical problems with my purchase. I have resolved the issue on my own as I have not been contacted. Warranties should be honored and timely.

Brooke was very responsive and answered all my questions. The pinball machine arrived quickly and in great condition!

Awesome customer service and very professional. I will highly recommend them to anyone ! Thank you Nic and Brooke!

Great experience with The Pinball Company. Machine was as advertised, arrived safe, and packaged great! Overall, great transaction and hope to do business again in the future.

TPC went above and beyond my needs. I would say they are the best in the industry.

Aside from a rather impressive selection of machines, I found their customer service to be very up-front and knowledgeable. They helped me confirm the dimensions and were quick to answer any questions I had. The machine arrived very well packed, and in the exact condition promised.

Both my limited edition pinball machines were delivered and set up perfectly! They were always available for all of my questions!

Knowledgeable sales people! Very helpful! Delivery and set up where a snap! Really like the games!