The Pinball CompanyReviews of thepinballcompany.com

I’m unable to rate the equipment, but I had a very disappointing first customer service experience. Unfortunately, our purchasing agent miscommunicated the entry door size, and the unit could not be installed. We fully owned the error and called the company to see if there was a way to pay to have machine disassembled and then reassembled. The gentleman I spoke to told me that the machine could be disassembled, but that it was my problem because we provided wrong information. I acknowledged that the error was on us, but I was trying to figure out what my options, and since I paid $1,200 for the delivery and setup, I was hoping he could help me figure this out. His tone changed, and he became argumentative. He told me they don’t even provide the delivery and setup anymore, and that he didn’t know why his wife agreed to it. He proceeded to tell me that I need to figure it out with the delivery because they had already been paid. So I asked if that was it, and he wasn’t willing to help me try to figure it out. He again reminded me that the problem was mine and hung up on me. Like I said, disappointing.

I ordered my machine on 2/7/13. As of 2/26/13 I still had not heard any response back, so I contacted the company to find out when it was going to ship. Got a reply back about moving to another store and the weather holding things up. Ok, understand we cannot control mother nature, but some sort of contact should have been made. It was finally delivered in March while I was out of town. Had to get my neighbor to let the delivery guy in. Started playing machine as soon as I came back, and immediately realized a bumper was missing. Had to contact company to get a new bumper band. While he was fairly responsive with the delivery of the new band, it should not have been an issue. This unit was supposed to had been refurbished. Since I have owned it, I have had a repairman out several times to replace bumpers that were dryrotted. To rebuild the cylinders for the flippers, which the guy told me should have been part of the refurbishment. Not that expensive to do and should be an automatic rebuild on a used machine. These were all items done within three to four months of receiving the product. Contacted the company prior to finding my own repairman and was told it was not his problem. Since I have spent the additional money to overhaul, the machine is working great and I get a lot of compliments on it. However, the main reason I went with this company was because of the reviews and he stated he stood behind his products. Not so much. In fact once he literally told me not to contact him by his phone, even after he had initially gave me the number to contact him by. Sorry, I would not recommend this company again for the price I paid for the pinball machine.

I purchased a used pinball machine from the Pinball company one year ago. I have spent more money repairing it than my original purchase. At first the owners were very helpful and even payed for the first service. When the pinball machine continued to breakdown the owners no longer wanted to deal with my big problem!! I would not recommend purchasing anything from this company.

I ordered a jukebox from The Pinball Company and placed a down payment. Several months went by without receiving any notice of shipment. When I called I was told that a part was on back order and the machines were not being built because of this. I understand back orders, but I don't understand the lack of information from the seller. I asked for a refund of my deposit and it was immediately refunded . I am disappointed that I wasted several months on a product that could not be delivered. The solution would have been better communication from the seller.