The Pinball CompanyReviews of thepinballcompany.com

I bought a pinball machine from the company in order to assure I had someone who could service the machine. I would like to get notice of updates to the machine when they come out. not wait until I happen to need a service call to notice that I do not have them. Nathan though is outstanding as a tech and appreciate his coming over promptly.

I found the web site well organized and easy to use. The chat session was extremely useful in making my final decision at my own pace. The link to the BBB was a nice touch as well. It would be a plus if the company contacted the customer shortly after receiving the order to check and verify that everything is ok and meets the customers satisfaction. It may also be beneficial to ask if there is anything else the company can do for the customer i.e. additional purchase or simply looking to see if there are any other items the company can look into for the customer or direct them to someone who can. You mentioned that the Holidays are the reason for lack of response. I sent an email to your attention several days ago with no response. I am experiencing mechanical/electrical problems with my purchase. I have resolved the issue on my own as I have not been contacted. Warranties should be honored and timely.