Jerry C.
Poor customer service
In September 2026, I ordered dog food from The Pets Table, intending to get the beef formula. When I opened the box on October 20, I found chicken formula instead. I’m not sure whether I selected the wrong option during checkout or the wrong formula was shipped, so I can’t say where the mix-up happened. My dog is allergic to chicken and can’t eat this food. The bags are still sealed and unopened. On October 21, I contacted customer service and asked to return it for an exchange for the beef formula. I was told they couldn’t process a refund or exchange. I was disappointed by that response, especially since the food is unopened and unusable for my dog. Based on my experience, I’d recommend that customers carefully verify their order and review the return terms before buying. I’m switching completely to Badlands Ranch, Spot&Tango, and The Honest Kitchen as human grade alternatives; I’ve had better experiences working with those companies and encourage others to look for alternatives to The Pets Table for their dig food.
Response from The Pets TableOct 23, 2026
Hi Jerry, Thank you for sharing your feedback with us. We’re sorry to hear that your experience did not meet your expectations. We truly value feedback like yours, as it helps us identify areas where we can improve and provide a better experience for our customers. We would appreciate the opportunity to look into this matter and work toward a resolution. We’ve requested some additional information so we can locate your account and review the details of your experience. Once we receive the requested information, a member of our team will reach out to you via email to discuss the matter further. In the meantime, please know that we’ll share your feedback with the relevant teams and partners to help us identify opportunities for improvement. Thank you for giving us the opportunity to address your concerns and for being an important part of the Pets table. Kind regards, The Pets Table Team