Eddie C.
I wanted to make you aware of my…
I wanted to make you aware of my experience with this company. I had never heard of them before. I met a representative of the company at the marathon expo in Nashville, Tn. Nice young girl who told me that I could try it for my dog. Several different flavors. They had an introductory trial for 48 bucks. Something like that. It was worth trying I thought. Gave her the CC. It was delivered the Thursday just like promised. Well two weeks later to my surprise, I get another box for a charge of 200 dollars on my CC. She had signed me up for some autoship. Honestly, I had no idea. I should have made sure. But she made it seem like it was just a one time shipment so my dog could see if he liked it. When I called customer service, they are a call center. Lots of excuses. But I was able to cancel the subscription. It's too bad because she set me up for a delivery every two weeks! That's a lot of dog food and at 400 bucks per month. So I won't ever go back. Buyer beware.
Response from The Pets TableMay 16, 2025
Hi Eddie, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the unexpected charge and the order, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of The Pets Table! Warm regards, The Pets Table Team