justin C.
The food was excellent quality and the…
The food was excellent quality and the customer service was professional and spoke clearly. We have had issues with FedEx and their shipping. You have sent us two separate orders and FedEx damaged both of them so we never received any food. I asked the customer service agent at patch table if he could ship it overnight or ship it with a different company and he said no. I'm probably going to end up canceling because it's just not dependable enough even though it's not your fault. I highly recommend you change to ups
Response from The Pets TableAug 19, 2025
Hi Justin, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with damaged deliveries from FedEx and the lack of available alternatives for shipping, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of The Pets Table! Warm regards, The Pets Table Team


