PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jul 7, 2021

Hi Kerry, We are terribly sorry for the inconvenience this has caused you. Rest assured, we have already provided you a resolution. Please check your email for further details. All the best, Petlab Co

Response from PetLabCo.Jul 6, 2021

Hi Joni, We are so sorry for the loss of your beloved dog. We just wanted you to know that you are in our thoughts. Rest assured that you don't have any active subscription plans and your order was only for a one-time purchase. Thank you for making Petlab a part of your beloved pet's life. Sending virtual hugs your way! ❤️ All the best, Petlab Co.

Response from PetLabCo.Jul 6, 2021

Hi Kathleen, We're so pleased to hear our chews are working wonders for your pup! Thanks for your review.🥰 While we always strive to provide quality customer service, given that a third-party courier handles our shipments, many of these things are out of our control. We sincerely apologize for whatever inconvenience this has caused you. We want you to know though that we continue to research and look for better options to further improve our logistics in the future.❤️ All the best, Petlab Co.

Response from PetLabCo.Jul 5, 2021

Hi Linda, Thanks a lot for this lovely message, we're so happy to hear that you love our products 🥰 Thank you for giving us the chance to help your fur baby, it's our pleasure to provide the both of you the service and products you deserve. Cheers!❤️ All the best, Petlab Co.

Response from PetLabCo.Jul 5, 2021

Hi Melissa, We're so pleased to hear our chews are working wonders for your pup! 🥰 Thanks for sharing your experience with us. Keep us updated and let us know if there's anything more we can do for you! Thank you for taking such great care of your fur baby.❤️ All the best, Petlab Co.

Response from PetLabCo.Jul 9, 2021

Hi Donald, We make it very easy for any customer to manager their subscription through our customer portal - https://account.petlab.com/login. Here you can edit your subscription, change shipment dates or frequency or cancel. Alternatively, Please provide your order ID number and we will reach out to you. Petlab Co.

Response from PetLabCo.Jul 4, 2021

Hi Alicia, Thank you so much for sharing your experience with us and your kind feedback. We're so thrilled to hear you're seeing such amazing improvements in your dog’s breath! We couldn't be happier to hear about this great progress and we hope we can keep helping her maintain her amazing oral health. Thank you for taking such great care of her. Keep us updated and let us know if there's anything more we can do for you! ❤️ All the best, Petlab Co.

Response from PetLabCo.Jul 3, 2021

Hi Debra, We're delighted to hear that your doglets are enjoying the chews! Thank you for your kind review and please keep us updated on their progress! ❤️ All the best, Petlab Co.