PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Kathryn W.
Order comes automatically, and this time the delivery service found my front door.
Response from PetLabCo.Jun 16, 2026
Hi Kathryn, Thank you so much for the feedback. We are thrilled to hear the delivery service was able to find your front door. Thank you for being a part of our community! Regards, PetLabCo.®
Francisco C.
Great! Everything was as expected
Response from PetLabCo.Jun 15, 2026
Hi Francisco, We are so happy to hear that. Thank you so much for taking the time to share your experience. Please don't hesitate to reach out to us should you need any assistance. Regards, PetLabCo.®
Mary Jean S.
PetLab delivers on time and right to my door!
Response from PetLabCo.Jun 15, 2026
Hi Mary Jean, Thank you so much for sharing your experience. We are thrilled your orders have been delivered on time and right to your door! We know just how important this is when it comes to your pet's supplements. We appreciate you being a part of our community! Regards, PetLabCo.®
Chris D.
Never received the shipment that was to be sent in Late May
Response from PetLabCo.Jun 15, 2026
Hi Chris, We are very sorry to hear you did not receive your order. We would be happy to look into what happened here. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
Ricky L.
The product is good but they make it very difficult to cancel!
Response from PetLabCo.Jun 15, 2026
Hi Ricky, We’re really sorry you had this experience and for the frustration it has caused. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Here's the link for your convenience: https://account.thepetlabco.com/login We’d also be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®
Randy K.
A product to believe in
Response from PetLabCo.Jun 14, 2026
Hi Randy, thank you for leaving this positive review, we appreciate this feedback. We're here and happy to help so please feel free to follow up with us if any questions or concerns arise. Best regards, PetLabCo.®
Rick S.
Everything I have ordered has been correct and delivered on time.
Response from PetLabCo.Jun 14, 2026
Hi Rick, we're happy to hear about your great delivery experience. We appreciate your positive feedback. Please don't hesitate to reach out with any questions or concerns, we're always here and happy to help. We're available via phone, email and chat. Best regards, PetLabCo.®
Gordon P.
I began using the Probiotic chews with a singe-purchase order that would last 3 months. In less than 2 weeks I was shipped another 3 month supply and billed for it. Very fast response from Petlabs and all issues were resolved far beyond my expectations. I will continue with Petlabs co with full trust and confidence. High recommended.
Response from PetLabCo.Jun 14, 2026
Hi Gordan, we are so happy to hear that we could resolve your issue quickly. We truly appreciate you taking the time to leave this review, and we look forward to more updates. We're here for you and your pets so please feel free to reach out to us with any questions or concerns. Best regards, PetLabCo.®
