Jessica
I didn’t receive all my order
I didn’t receive all my order. I only received the subscription part and not all the bonus purchases part. Reached out about it had to go through a back and forth. Prove that I even paid for it. Asked them to cancel and refund the money as I no longer wanted. Also went through PayPal for help to get money back. They told PayPal they sent with a tracking number. It was a lot of back and forth and I still was not refunded all my money. I rather buy something in person as you can’t speak to anyone on the phone.
Response from PetLabCo.Jun 10, 2024
Hi Jessica, We're really sorry to hear about the trouble with your order. That's definitely not what we want for our customers. We’ll be reaching out to you directly to sort this out and make things right. Thank you for your patience! Sincerely, PetLab Co.