We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Product shipment was delivered as scheduled, and notifications were received.
Response from PetLabCo.Aug 28, 2024
Hello Cheryl,
We are thrilled to hear that you were satisfied with our service! Providing top-notch service is one of our priorities, and we are delighted that you had a positive experience.
Stay pawsome,
PetLab Co.
DL
Donna Lovvorn B.
Great company
Great company, great product. My baby hasn’t had any intestinal problems since we put her on this product. It works!
Response from PetLabCo.Aug 28, 2024
Hi Donna,
Your kind words about our product and brand have made our day! We appreciate your support and are so glad to hear that our supplement has helped your dog.
Best regards,
PetLab Co.
KC
Karen C.
Excellent customer service
Excellent customer service! They emailed me back quickly and took care of my inquiry with no issues. And the product is great, too!
Response from PetLabCo.Aug 28, 2024
Hey Karen,
Your satisfaction with our customer service means a lot to us. We are dedicated to providing excellent care and assistance to all our customers, and we are grateful for your positive feedback. 😊
Warm regards,
PetLab Co.
JM
James M.
We use this product in cat's water bowl
We use this product on our cat water fountain. Vet noticed the cats teeth were discolored and made comment about needing to be cleaned. Started using this solution and it helped lessened the discoloration.
Response from PetLabCo.Aug 29, 2024
Hey James,
Thanks so much for sharing your experience! We’re delighted to hear that our dental product has been making such a positive difference in your pet's teeth. We love hearing how our products are helping pets and their owners. Thanks again for your support!
Best regards,
PetLab Co.
NG
Neneng G.
Quick and easy
Quick and easy
Response from PetLabCo.Aug 29, 2024
Hey Neneng,
Thank you for sharing your positive experience – it means a lot to us to receive such glowing feedback from satisfied customers like yourself.
Best regards,
PetLab Co.
RR
Ricky R.
My small dogs it hasn’t clean there…
My small dogs it hasn’t clean there teeth yet one weight is 8lb the other is 12.5lb. I don’t know how much more clarity you need to know. In other words your product is not cleaning my dogs teeth. How many more months does it take for your product to start working? You should be able to find my order with my email that you have on file. do I have to do all the work for you?
Response from PetLabCo.Aug 12, 2024
Hey Ricky,
We regret that the product hasn’t provided the results you were hoping for. We’d appreciate the chance to discuss it further with you. Could you share your Order ID so we can help further?
Thank you,
PetLab Co.
IV
Ivette
Trust the process
I wanted to take a moment and let pet parents know that all the petlab.com products do really work if you are consistently giving your dog , their supplements. You must stick with it, 🐕 currently on multivitamins,allergy and immune probiotic, joint n mobility, itch relief supplements. At first i was skeptical because with any new product you should be especially when it comes to your furry baby and they are kind of pricey but if you enroll in the monthly subricriptions you save a couple bucks and customer service is great, they would be able to help or tailor to your needs and budget. They sure have come through for me. My baby was suffering real bad from allergies and scratching, hot spots, constantly taking her to the vet , getting shots and put on some weight due to the cortisone shots which made her tired not move alot , needless to say it was bad. Decided to give them a try and it has helped so much, she is looking better , moving more healthier skin, overall all areas are in management. Of course diet, treats , and bathing with products that will help all stay at bay also works. I have learned so much from this. And i give petlab a 5 star and definitely give them a try 😉. I want to say that maybe she has been on supplements for about a year now .
Response from PetLabCo.Aug 29, 2024
Hi Ivette,
We're genuinely glad to hear how much our products have made a difference for your furry friend. It's fantastic to hear that our supplements have helped your pet's overall health. We're all about making things easier, so we're happy that the subscriptions have been helpful for you, too. Thanks a million for your support and for sharing your experience. We're so grateful to be on this journey with you and your furry companion! 🥰
Stay pawsome,
PetLab Co.
JP
Jan Parker C.
products are excellent
products are excellent
Response from PetLabCo.Aug 29, 2024
Hey Jan,
Thank you for your wonderful review! We're thrilled our supplement is helping your dog. We are grateful for your support.
Warm regards,
PetLab Co.