Leslie
Placed an order and paid for expedited…
Placed an order and paid for expedited delivery and it never arrived. Reached out and an AI Bot responded. They replaced my order (with a trial of another item) I did not request additional merchandise, I just wanted what I ordered. Above & beyond customer service. I must say that the AI Bot is pretty good. I have my product and the extra items and my dogs ate both so we will see if I get any results in relieving the itching and maybe cut back on the other med I give them. I hope to post an update in about 3 months. If I was rating the customer service it would I would give a 5 but since I don't know if the product is going to work yet I had to give it a 4.
Response from PetLabCo.Jul 4, 2026
Hi Leslie, we appreciate you sharing your experience with us. We're glad to hear we were able to resolve your delivery issues for you! Thank you taking the time to leave this feedback. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you and your pup along the way! Best regards, PetLabCo.®