Adriana
Website Issues
I don’t have any issues with the products or the customer service. I think both are great! My issue is with the website/app, that is why I gave my rating. I have three dogs and majority of the time I have to make adjustments to my reorders. When I have to update my reorder the website is majority of the time slow, not really working or I cannot change my quantity on certain items. I’ve tried going through different desktop computers, my phone and even my iPad and still the same result. I consider myself tech savvy BUT for some reason when I have to make a reorder I’m always having to call customer service for assistance. I always get the same answer that is “they will send my issue to their IT” or “this is the first time they are hearing about the issue.” Needless to say it’s kind of an inconvenience that I have to call and update my reorder ALL the time. I have received an order incorrect once even after going over the quantity and products that I’m requesting with the representative.
Response from PetLabCo.Oct 11, 2024
Hello Adriana, Thank you for your feedback, and we're sincerely sorry for the inconvenience you've been experiencing with our website. We truly appreciate your patience and loyalty. To investigate this further, could you kindly provide your Order ID? This will help us check your account and escalate the issue properly with our tech team. Thank you. Warm regards, PetLab Co.