PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing13,463 approved reviews, newest moderated first
Tamara C.
I have requested cancellation of all future orders
Response from PetLabCo.May 20, 2025
Hi Tamara, We understand your request to cancel all your future orders. A member of our customer experience team will be in touch shortly to help you with this process. Thank you for your understanding. Kind regards, PetLab Co.
Kimberlie H.
I have had good experience with the probiotic, my dog is not scratching like before.
Response from PetLabCo.May 20, 2025
Hi Kimberlie, We're so glad to hear that our Probiotic Chews have helped your dog! Thank you for being a loyal customer and for sharing your wonderful experience with us! Kind regards, PetLab Co.
Cindy K.
In the past, the vet has recommended teeth cleaning for one of my dogs. It wasn't urgent, but they said it would get worse. I started giving both of my dogs the Probright Advanced and at their last appointment, the vet said their teeth looked great! She even took the name down of the product to research it some more.
Response from PetLabCo.May 20, 2025
Hi Cindy, We're happy to hear Probright Advanced made such a positive impact on your dogs' dental health! It's wonderful that your vet noticed the positive results and is interested in learning more about the product. Thanks for sharing your experience! Best regards, PetLab Co.
customer
After sitting on hold for 40 minutes and your system not taking an updated credit card and continuing to and bill my cancelled credit card I've had. You either need to hire more customer service people or fire the ones you have and get some professional people in there
Response from PetLabCo.May 20, 2025
Hi there, We're sorry for the frustrating experience you’ve had, from the long hold time to the trouble updating your payment information. One of our customer experience team members will be reaching out to you as soon as possible to address this matter and help you with this. We truly appreciate your patience as we walk through this issue. Kind regards, PetLab Co.
KJB
Our almost 11 year old Golden Retriever has been taking Joint Care for about a year and is doing really well. Her flexibility and endurance while walking seems as good as ever, which is unexpected with older larger pups. Also she loves her treats and is excited to get one every morning! Also PetLab's customer support is great - I've asked them questions and they are very responsive - which is rare it seems these days :--))
Response from PetLabCo.May 18, 2025
Hi Karen, We are so happy to hear that your Golden Retriever is doing well on Joint Care Chews! It's wonderful to know that the product is helping her maintain her flexibility and endurance. We also appreciate your kind words about our customer support. We strive to provide prompt and helpful assistance to our customers. Thank you for sharing your positive experience with us. Best regards, PetLab Co.
JANICE M.
Shipping is quick. Ordering is easy. I just hope it works. 1 month in and not yet.
Response from PetLabCo.May 18, 2025
Hi Janice, We appreciate your kind words about our shipping and ordering process. We understand your concern about the product's functionality. Every pet is unique, and it can take some time for the beneficial effects of our supplement to become noticeable. We recommend giving it at least 2-3 months of consistent use to allow the ingredients to fully work into your furry friend's system. Best regards, PetLab Co.
Subscription M.
My last order was for two small ProBright jars and only one showed up. After reaching out 3 times, I was told that I would receive a new one. The new one was sent but as of 10 days later, the replacement jar still has not arrived. I have reached out now to FedEx to inquire further, but still have not heard a resolve. I think the bigger issue is that the packing for items is not secure and things are not making it to the customer as expected.
Response from PetLabCo.May 19, 2025
Hi there, We totally understand your frustration. It's disappointing to hear that you haven't received the replacement jar yet, and we are so sorry for the inconvenience this has caused. We value your feedback and will be sure to share it with our team to improve our packaging and delivery processes. In the meantime, a member of our team will reach out to you to assist you with your replacement package. Thank you for your patience. Warm regards, PetLab Co.
Barbara C.
The products might be good, but I'm VERY unhappy with the subscription service. I even canceled it recently because they just keep sending when they're not supposed to, and I just received another shipment! I have way too much product!!
Response from PetLabCo.May 18, 2025
Hi Barbara, We're sorry to hear you had this experience. We understand your frustration with the subscription service. It sounds like you've had trouble with the cancellation process, and we sincerely apologize for the inconvenience. We're committed to providing a smooth and reliable experience for all our customers, and we'll look into this issue to ensure it doesn't happen again. Someone from our team will reach out to you shortly. Best regards, PetLab Co.
