Adrienne O.
I know rhat my girls are benefiting…
I know that my girls are benefiting from the products. Been using it for years. But lately, it's a hit and miss on the quality. Sometimes they come perfect! Sometimes they come super hard and I have to break them up for my dogs because they can't chew them. And sometimes they come in weird sizes. Like 3/4 of what they should be. It's a shame because I feel like the quality is not as good as it used to be. Not interested in finding a new brand. Love how my autoship comes right on time, so they're never out! Customer service is on point! Would just love to see consistency come back with the product. Thank you!
Response from PetLabCo.Sep 19, 2026
Hello Adrienne, Thank you so much for being a loyal customer and for using our products for your girls for so many years! We’re so glad to hear that it made a positive change and that your Autoship arrives on time to make sure you never run out. That said, we’re sorry to hear about the inconsistencies you’ve experienced with the chews. Could you please provide your Order ID so we can look into this for you? Best regards, PetLab Co.