Kristina S.
Bad Delivery Experience!!! Beware of 3rd rate delivery companies.
I received delivery confirmation on Tuesday evening. Wednesday morning, I checked to see who had delivered my order as it was not located in my mailbox or locker. The delivery confirmation said package was delivered to my door. No one had been to my house Tuesday so when I checked my front door, I was not surprised that there was no package. I checked my cameras and once again no one had delivered anything to my home. I went back to the delivery confirmation email and when I clicked on the delivery confirmation photo to see exactly where it was delivered all it showed was a photo of the shipping label. I contacted the delivery company and was given a response of we will investigate but we will not investigate until 5 to 10 business days and then we will email you letting you know we are starting our investigation and then it will take another 5 to 10 business days for us to complete the investigation. This is very useless and unrealistic as PetLab sells supplements that need to be taken daily and as I am on autoship this kind of service should be expedited so that my pet is not without her supplements. She is a special needs pet with a medical condition so these supplements are very important to her diet. I am disappointed that PetLab used such a 3rd rate delivery company for important products that some people rely on.
Response from PetLabCo.Mar 6, 2026
Hi Kristina, We’re very sorry to hear about this experience and understand how frustrating it must be, especially when your pet relies on these supplements daily. Thank you for bringing this to our attention. A member of our Customer Experience team will follow up with you shortly to look into this and provide support. Warm regards, PetLabCo.