TheparfumsReviews of theparfums.com

I placed an order on December 26th and waited for over 40 days. During this time, I was repeatedly promised that my order would ship "by the end of the week" or "by the end of the month," but it never happened. My tracking status remained stuck on "Label Created" for more than a month. The most frustrating part was the lack of professional communication. I sent a final notice stating that if my order didn't ship by Friday, I would request a refund on Monday. Instead of reading the email and fulfilling the order, they simply canceled it immediately without even trying to solve the issue. Absolute lack of respect for the customer's time and a total failure in logistics and support. If you are looking for reliability and professional service, look elsewhere. 40 days for absolutely nothing.

Ordered a PDM through the shop app (12/29/25) and a tracking number was generated after 2 weeks (1/10/26.) As of 2/3/26, nothing has shipped nor any indication that anything will be shipping anytime soon. I’ve emailed twice and received the same rehashed email saying it will “guarantee” to ship this upcoming week. If it doesn’t ship this week then most likely will cancel the order. Lesson learned but very disappointed with this experience. Would recommend you wait an extra few weeks, save some more money and order from a bigger trusted discounter.

This site sells legit products BUT the shipping times and processing is beyond ridiculous. It’s been almost a month since my label was “created” on Jan. 9th. and I ordered on Christmas Day. Never again.

What an absolute scam! I fell for their attractive prices for high end perfumes. Big mistake! Placed two orders (Jan 4 and Jan 9) for one bottle each. Never received either bottle as of Feb 2. Contacted them multiple times. The standard response was "we have almost finished processing your order. it should get shipped soon". Load of hogwash. They created a tracking label for the first order right away. Nothing for the second one. But there has been no activity for an entire month. I am trying to get my money back. I'd rather pay extra to another merchant for reliable service than trust this company in future.

They have excellent prices but it’s not worth waiting a month or longer for a fragrance to be shipped. Pay a few dollars more and shop elsewhere.

3 orders. More than 3 weeks. No shipments. Not recommended.

No phone number to customer service. No physical address. No names of representatives that can help with issues. This was the worst buying experience that I have had in a long time

I had a very frustrating experience with this store. Despite placing my first order over two months ago and a second order weeks later, neither was ever shipped. I contacted customer support multiple times and consistently received vague responses, shifting timelines, and promises that were never fulfilled. There was a clear lack of transparency, planning, and follow-through. While communication existed, no concrete action ever happened. Canceled my order after almost three months