theory11Reviews of theory11.com

Intricate and fun puzzle with lots to spot for Harry Potter fans. It came with mysterious instructions for what to do when complete for more magic. And the company are helping me with a missing piece. Top notch stuff.

The card quality is always great, smooth and satisfying to play around with its as if the cards themselves are lubricated and just move with ease The cost is also great not expensive and easily accessible which means that people who enjoy cards but cant afford them or are too expensive for them can still by them thank to theory11 with ease

I bought the Lord of the Rings puzzle which did not come with an insert guide to the entire puzzle. Upon my email request Theory11 immediately mailed me the insert. That kind of excellent customer service should never go without a thank you!! For those of you that have never done Theory11 puzzles, try them, you will be thoroughly impressed!

Mandy was an excellent customer service representative. I was missing puzzle pieces and was not put at my fault, but instead given a very generous option to get a replacement puzzle or a discount for a future one. The service was very warm and all my questions were answered in a very timely fashion. I plan to purchase more puzzles in the future given the amazing build quality, variety, and customer service.

Customer service was bare minimum at most and the crappy part of it all was that it was a gift that was delayed and customer service was great, but then we received it is was unfortunately defective, only to be told to send videos and that we'd have to pay for the return, even though the site shows they cover return shipping on damaged or defective products It is Not worth the headache of dealing with their return policy or this store or site in general for that matter. Stick to Amazon or Walmart 😥

She gave a straight and to the point answer to my question. I collect decks of cards and Theory 11 is second to none. The cards are well made super graphic the feel and touch is perfect. And every time I placed an order I received it in a timely manner. To me this company is Amazing

I had problems on an order because I put the wrong delivery address. The customer service team responded immediately and helped me solve it quickly. Excellent product and excellent service

shipping is always spot on. quality is always consistent, flashy,solid, you can just tell a theory 11 product from seeing it. my absolute go to for affordable fun at a professional level