OneDeviceReviews of theonedevice.com

Response from OneDeviceSep 14, 2026

Hi Caroline, We truly appreciate you bringing these concerns to our attention. We’re sorry for the unexpected issues you experienced, and we’re committed to helping make things right. Regarding the tarnishing on your device, this shouldn’t be happening. We’ll be looking into this with you directly, and our team will reach out to assist with the next steps. Regarding the additional parcel, we checked your order and confirmed that it was the chain included with your OneDevice. The chain was temporarily out of stock when your order was placed, so it was shipped separately, and we sent a notice at the time to let you know. For the customs charges, we understand how frustrating it can be to receive an unexpected fee. While international deliveries are shipped to the address provided, any duties or charges are determined by the local customs authorities and can vary by destination. We’ve recently updated our international ordering process so customers now have visibility of the estimated duties and charges before completing their order. We appreciate your patience and the opportunity to address these concerns. We’re always working to improve the customer experience and are happy to help get this resolved for you. Stay tuned, The OneDevice Team

Response from OneDeviceSep 14, 2026

Hi Noah, Thank you so much for sharing your feedback with us! We’re sorry to hear that the finish on your OneDevice is starting to peel. This shouldn’t be happening, and we’d definitely like to look into what may have caused it. Our team will be reaching out to you directly to help get this sorted. We’re happy to arrange a replacement and make sure you’re taken care of. We truly appreciate your patience and for bringing this to our attention. Stay tuned, The OneDevice Team

Response from OneDeviceSep 14, 2026

Hi Elin, Thank you so much for your feedback! We understand wanting to keep the OneDevice on throughout the night. This is actually a feature many of our customers have been asking for, and we’re already working on an Always On feature that will allow the device to stay active while you’re lying down. The feature will be available through our app, which is currently in development and testing. If you’d like, please reach out to our team and we’d be happy to check whether your device will be compatible with the app once the feature becomes available. We really appreciate your feedback and are excited to keep improving the OneDevice experience. Stay tuned, The OneDevice Team

Response from OneDeviceSep 14, 2026

Hi Nicole, Thank you so much for your feedback! We’re more than happy to help get this sorted for you. The black leather cord is included as a complimentary alternative to the chain that comes with your OneDevice. Our team has reached out to you and is just waiting to hear back. Whenever you have a moment, please get in touch with us, and we’ll make sure you have everything you need and get this resolved for you. Stay tuned, The OneDevice Team

Response from OneDeviceSep 14, 2026

Hi Brian, Thank you so much for taking the time to share this. We’re genuinely happy to hear that the OneDevice has become a meaningful part of your everyday life. Knowing that it’s helping you feel more balanced and supported is exactly why we created it. We really appreciate your trust and recommendation. Stay tuned, The OneDevice Team

Response from OneDeviceSep 11, 2026

Hi Polina, Thank you so much for sharing your experience with OneDevice. It’s wonderful to hear that you’re feeling more aligned with your potential and experiencing new opportunities along the way. We truly appreciate your recommendation and support. Stay tuned, The OneDevice Team

Response from OneDeviceAug 31, 2026

Hi Kyle, We’re truly sorry this has taken longer than expected. We know waiting is never ideal, and we’re doing our best to fulfill all preorders as quickly as possible. Upon checking, your order is already awaiting courier pickup and will be in transit shortly. We’ve also sent the tracking details to your email today. In case you did not receive the email update, please check your inbox, including your spam or junk folder. The September 14 dispatch date mentioned in our current advertising applies only to new preorders placed now and does not affect your order. We truly appreciate your patience and understanding. We look forward to getting your OneDevice to you. Stay tuned, The OneDevice Team

Response from OneDeviceAug 21, 2026

Hi Amuja, Thank you for your kind words and for believing in what we’re building. It means so much to know that OneDevice has become part of your daily life and that you’ve chosen to gift it to others. We’re incredibly grateful for your support! Stay tuned, The OneDevice Team