Manal I.
Disappointed with One Device quality
Delivery took long, didnt come with the chain I ordered, the cheap black cord it came with broke the first time i took it off. Its overpriced for the quality of it 100%. I wouldnt recommend im shocked its a 4.2 rating actually 🙄 i feel i wasted my money
Response from OneDeviceApr 17, 2026
Hi Manal, we hear you and appreciate you sharing this. We shipped your device first so you could begin using it while we made a final adjustment to the necklaces to ensure they meet our quality and comfort standards. We did send an email update about this, though it may have landed in your spam folder. Your chain is confirmed and will be shipped separately once the improved version is ready. We understand how this has shaped your experience. Our rating reflects a wide range of customer journeys, and feedback like yours helps us continue to improve. We stand behind the quality of our product. If it’s not aligning with you, you’re welcome to return it, we’re here to support you and make this right.



