TheNoteBags Reviews | Read Customer Reviews of thenotebags.com

TheNoteBags Reviews | Read Customer Reviews of thenotebags.com

TheNoteBags reviews

Showing 43 reviews with 1 star · Clear filters

Kelly K.
Dec 26, 2024
I ordered a bag on November 30 for…
I ordered a bag on November 30 for Christmas. I still don't have it. I emailed them on December 21 and only heard back today, the 26th (so obviously not being this for Christmas!) And was told it would be another 12 business days. There was also no mention of an apology for it being late/ not getting it for Christmas. I think this upset me the most. Not only did it take 4 days to respond, but no a apology.
Response from TheNoteBagsDec 27, 2024
Dear Kelly Ketchen, We sincerely apologize for the delay in your order and for the lack of timely communication and acknowledgment of your disappointment. We understand how frustrating it is to have a gift delayed, especially during the holiday season. 1. Orders placed during peak times like late November are subject to processing and shipping times stated on our website: 5-7 days for production and 7-12 business days for delivery. However, unforeseen delays due to high seasonal demand can impact timelines, and we regret not highlighting this more clearly during checkout. 2. We deeply regret the delayed response to your email and the absence of an apology in our communication. This was an oversight on our part, and we are taking steps to ensure such situations are handled with greater care in the future. Your satisfaction is our top priority, and we hope to make this right. Please reach out to us directly at [email protected] if there's anything more we can do. Best regards, Elaine M. Founder of TheNoteBags
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Mary R.
Dec 24, 2024
TERRIBLE CUSTOMER SERVICE
I ordered 2 bags from this company on 12/7. They are still not here, it is 12/23! Tracking said it is still not even in the US! I knew better! Now 2 daughters will not have thier gifts for Christmas Day. When I ordered I was led to belive they would be delivered in plenty of time for Christmas. That was a right out lie. I would not recommend ordering from this company. The worst part is I have emailed them twice with no response about the shipping delay. I will be putting this same response on every ad I see for them.
Response from TheNoteBagsDec 24, 2024
Dear Mary Roland, We deeply regret the inconvenience caused and understand your frustration regarding the holiday delivery timeline. 1. Our standard processing and shipping times are outlined on our website: 5-7 days for production and an additional 7-12 business days for delivery, totaling 12-19 business days. However, during peak holiday seasons, delays can occur due to high shipping volumes. We acknowledge that we should better highlight these timelines during the checkout process to ensure clarity for time-sensitive purchases. 2. We sincerely apologize for any miscommunication or delays in responding to your emails. We are reviewing our customer support processes to improve response times, especially during busy periods. Your daughters' gifts are important to us, and we’ll do everything we can to ensure they reach you soon. If there’s anything else we can assist with, please don’t hesitate to contact us directly at [email protected] Best regards, Elaine M. Founder of TheNoteBags
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Greg B.
Dec 19, 2024
Not a Happy Customer
I placed an order and the money was taken from my acct. I have tried to get an order confirmation and tracking #. I have sent several emails with no response and updated shipping information. This is for a Christmas gift and I am going to have to go and and buy another gift because I do not know if I will get or ever get this gift that I already ordered and paid for. Very frustrated!! I would give 0 stars if possible.
Response from TheNoteBagsDec 20, 2024
Dear Greg Bowline, Thank you for your feedback, and we’re sorry to hear about the frustration you’ve experienced. 1. Your order is currently on its way. We previously sent the tracking code via email, so we kindly ask you to check your spam or junk folder in case it was filtered there. If you’re still unable to locate the tracking information, please feel free to message us directly on Facebook, and we’ll provide the details promptly. 2. Once you receive the item, we hope you’ll love it. If you’re satisfied, we’d greatly appreciate it if you could update your review to share your experience. Your satisfaction is our top priority, and we’re here to ensure you have a positive outcome. Thank you for your patience, and we’re here to help if you have any further questions. Best regards, Elaine M. Founder of TheNoteBags
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Harl B.
Dec 17, 2024
Bate & Switch
I have not received the purse and the "matching wallet" was not matching, it came without the personalization. Not Matching!!! They bate you into purchasing a matching overpriced item, then switch it for a generic item.
Response from TheNoteBagsDec 18, 2024
Dear Harl Buckridge, Thank you for sharing your concerns, and we’re sorry to hear about your experience. 1. Upon reviewing your order, I see that the matching wallet was sent separately and delivered on December 12th. It features the same design as the bag but is not personalized because it is an attachment item. This comes with a $40 gift card that you can use toward purchasing a personalized long wallet, if you wish. 2. Your leather handbag was shipped later and is currently on its way. It should arrive within the next few days. 3. Once you receive the handbag, we kindly request that you update your review to reflect your complete experience. Your satisfaction is extremely important to us, and we’re here to help if you need any further assistance. Please don’t hesitate to reach out at [email protected]. Best regards, Elaine M. Founder of TheNoteBags
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Desiree R.
Dec 17, 2024
As yet I have not received anything…
As yet I have not received anything despite emails advising otherwise. I have sent off many emails but as yet no response to these also. Extremely disappointed
Response from TheNoteBagsDec 18, 2024
Dear Desiree Russell, Thank you for sharing your feedback, and we apologize for the inconvenience caused. 1. Upon reviewing your order, I see that the long wallet was delivered to you on December 9th. The leather tote bag was shipped separately and is currently in transit. It should arrive within the next few days. 2. Once you receive the tote bag, we kindly request that you consider updating your review. Your satisfaction is our top priority, and we’re committed to ensuring you receive all your items as soon as possible. If you have any further questions or need assistance, please don’t hesitate to contact us at [email protected] Best regards, Elaine M. Founder of TheNoteBags
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Gail Johnson H.
Nov 30, 2024
I did not receive the handbag I…
I did not receive the handbag I ordered, only a wallet in separate shipment. Please advise arrival date of handbag. If you cannot ship the item I ordered, I will expect full credit to my credit card.
Response from TheNoteBagsNov 30, 2024
Dear Gail Johnson Happle, Thank you for bringing this to our attention, and we apologize for any confusion or inconvenience you've experienced. 1. Your order was shipped in separate packages, which is why you received the wallet first. The handbag is currently on its way and should arrive soon. Please feel free to contact us at [email protected], and we'll be happy to provide you with full shipping information and an estimated delivery date. 2. Your satisfaction is our top priority. Once you receive your handbag, we hope it meets your expectations. We'd appreciate it if you could update your review after receiving the item. Please don't hesitate to reach out if you have any further questions or concerns. Best regards, Elaine M. Founder of TheNoteBags
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Susan B.
Oct 15, 2024
Lost in transit
I recently ordered two (2) of the large book bags but only received one (1) about two weeks ago.
Response from TheNoteBagsOct 16, 2024
Dear Susan Brown, Thank you for bringing this issue to our attention. We apologize for the inconvenience caused by the delivery of only one of your large book bags. 1. We have checked our records and found that the remaining bag was handed over to the local carrier on September 24th. If you have not yet received this item, please contact us directly at [email protected]. We will investigate further and ensure a replacement is sent out if the original is confirmed as missing. 2. Once the situation is resolved and you receive your bag, we would be grateful if you could update your review. We are committed to your satisfaction and want to ensure you are fully pleased with your experience and purchase. Thank you for your patience and understanding. Best regards, Elaine M. Founder of TheNoteBags
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Kristina K.
Jul 7, 2024
I placed 2 orders
I placed 2 orders. I recieved the 2nd order but not the 1st. I paid for the upgraded box and shipping, but the box and consequently the bag was crushed. I am still waiting g for my 1st order.
Response from TheNoteBagsJul 8, 2024
Dear Kristina Knueppel, Thank you for reaching out, and we sincerely apologize for the issues you've encountered with your orders. 1. Regarding your first order, we understand the delay has been frustrating. We have contacted the shipping service, and they have confirmed that your order will be delivered within the next 1-2 days. We appreciate your patience as we resolve this matter. 2. We are also concerned to hear about the condition of the second order upon arrival. We strive to ensure our products reach our customers in perfect condition, especially when an upgraded box is selected. Please send us pictures of the packaging and the bag to our customer service email at [email protected]. We will investigate this issue immediately and assist you with a suitable resolution. 3. Once these issues are resolved, we hope you will consider updating your review. Your satisfaction is very important to us, and we are committed to ensuring that your experience with TheNoteBags meets your expectations. Thank you for your understanding and cooperation. Best regards, Elaine M. Founder of TheNoteBags
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