Amy F.
So disappointed
I was super excited to get my Note Bag. I was under the impression (my fault I should have checked) that this was a product made in the USA, especially when they ask you to tip your artist. This is made in China. On the website, it looks like everything is stiched on and it's really just screen printed. The inside zipper was off and doesn't zip well. It is still pretty, just not nice like I paid for. I got my friend to fix the zipper and just won't purchase anything else from them. Next time I'll go to Etsy.
Response from TheNoteBagsMar 13, 2024
We're sorry to hear about your disappointment, Amy. While we strive to provide accurate information about our products, including their origin and manufacturing process, it seems there was a misunderstanding in this case. We apologize for any confusion caused. Regarding the quality of the product, we regret that it did not meet your expectations. We understand the importance of craftsmanship and durability, and we're sorry to hear about the issues with the zipper. Your feedback is valuable to us, and we'll use it to improve our products and services. We appreciate your honesty and your willingness to share your experience. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.