Cathrine
I didn't put the wallets in my cart but…
I didn't put the wallets in my cart but customer service team got me my wallets. They were super nice and helpful. The statement to add your wallets to the cart should also be in bold big letters when you add your bag to the cart. Also on the shopping cart page a note "Did you include your free wallet". The current notification is too small and easy to miss.
Response from TheNoteBagsJan 8, 2026
Thank you for sharing your experience, Cathrine! Your story perfectly illustrates why our customer service team exists - to catch those moments when the checkout process moves too quickly and important details slip through. We're grateful they could rescue your wallets and turn what could have been a frustrating discovery into a positive resolution. But you're absolutely right - our job isn't just to fix problems, it's to prevent them from happening in the first place. Your suggestions about bold, big letters and a shopping cart reminder are exactly the kind of feedback that helps us improve the journey for everyone who comes after you. We're taking these ideas seriously because you shouldn't need a rescue team when the signposts should have been clearer from the start. Thank you for both your patience and your thoughtful recommendations!




