JS
False advertising?
Update: After posting this review I finally received a response asking for my mailing address so they could send me some replacement jerky. They did indeed replace the not crunchy jerky.... With more not crunchy jerky, some beef sticks and sunglasses. Although I appreciate the extra goodies, I stand by my review that the jerky is not at all as advertised. I ordered an 8 pack of their new BBQ flavor beef thins which were heavily advertised as being crunchy like a chip. Although tasty, all 8 bags I received were not even the slightest bit crunchy. They were all soft and chewy like regular jerky. I emailed customer service asking if that was normal or if I received a bad batch. I didn’t want a refund, just an explanation. After several days of waiting for a reply I finally received one saying “sorry you weren’t satisfied”, and asking for the lot# and exp date on the bags so they could “look into it.” That was it. No further follow up, or explanation regarding the lack of crunch. Feels like false advertising to me.