Lynn T.
Please, help, Customer Service Representative
Wow, really liked (past tense) this New Primal turkey cilantro lime stick. Not sure why an email from them sends me here. But. Have gotten two boxes now in more absolutely un openable plastic packaging. Only given compensation for actual purchase, for the first. Awaiting the second. No no no complementary, “Here’s a little extra Thanks, for letting us know!” “And for hanging in there with us while we resolve our problem with that. Dear valued customer.” Like Boar’s Head does. Now this third problem box is dated to be good I see thru Feb 2021. Since I eat one everyday, I can tell you - It is dried out, stringy. It is not something I would intentionally purchase the first time. Or ever try again. I think it probably came from Amazon. But I have no reason to suspect conditions in their warehouse or shipping is much different than New Primal’s direct. And would it matter even? On a product like this that is usually highly non perishable - and purchased often for that exact feature? This has been my breakfast protein for nine months plus because I like turkey & clean food. And I live with a person who works in what is now high risk for COVID-19. It lets me camp out in my bedroom suite & breakfast early. I arise early - and hungry : ) lol. It goes great with Starbucks Columbia instant coffee. And Dr. McDougall’s low sodium split pea cup of soup. Even Roots garlic hummus or Boars Head southwest black bean hummus. So, New Primal - get it right on packaging now! And maybe even change the best by date to six months earlier - if that gives me, we, us customers a fresh, moist, full of good taste turkey cilantro lime stick. If you want to hire me for QA let me know! We are only an hour or so east of Washington, DC here in the WV panhandle. So, I can get other great products. And get your products from other places, less convenient to me now in a Covid, if I must. Please make these things right as rain. I want to keep liking your company & this product.

