Patty N.
The meat sticks and the sauces are…
The meat sticks and the sauces are amazing!

The New Primal pioneered grass-fed jerky in the US years ago and has since emerged as a tour de force brand, crossing categories with clean-lable condiments, helping to lead a Whole30-based better-for-you movement across grocery stores nationwide.
The New Primal (thenewprimal.com) has 454 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Patty N.
The meat sticks and the sauces are amazing!
Laine
Wonderful company with really great products. My order was damaged during shipment; they refunded 20% and had it delivered only 1 day later. Phenomenal!
Response from The New PrimalAug 16, 2019
Thank you so much for your kind words, Laine! We greatly appreciate your support and are so happy to hear you enjoy our products as much as we do! - The New Primal Customer Service Team
Chloe
I am re-submitting my previous review because their customer service is so awesome. I ordered a ton of products for an August Whole30 and somehow the products got damaged in shipping - FedEx never delivered them, I just got a notification that they were damaged and being returned to sender. I could have cried real tears. If you've done a Whole30 before..you know how important sauces are. I reached out to their customer service and they resolved my issues ASAP and were so nice. Thank you to The New Primal for saving my August Whole30!
Response from The New PrimalAug 1, 2019
Your customer experience is very important to us and we are so happy to hear we were able to assist! Thank you for bringing the matter to our attention and for your kind words! We greatly appreciate it and hope you have an awesome August Whole30! - The New Primal Customer Service Team
Morgan N.
Jerky was delicious and the whole office enjoyed it! Will be coming back!
nask
I wanted to love it, but I just didn't. The jerky was kind of tough and flavorless, and the meat sticks were weird. The BBQ thins were better, but still, overall, just not great. Le sigh. I guess there's a reason people put sugar in beef jerky.
Response from The New PrimalAug 1, 2019
We appreciate your insight and thank you for sharing your experience with us! We are sorry to hear you did not enjoy the products and have sent you a message to assist with this matter. Thank you again for your feedback! - The New Primal Customer Service Team
Nicholas D.
Was confused by the offer of a subscription and did t realize it meant automatic reoccuring orders. I contacted the company and they did resolve it immediately. Love the products
Response from The New PrimalJul 24, 2019
We appreciate feedback from our customers and are happy we could assist. Thank you for your kind words and support! - The New Primal Customer Service Team
Wes F.
I just placed an order with The New Primal on Monday morning at 10am and was more than a little surprised when I got a text on Tuesday around lunchtime that my order had been delivered. Unreal fulfillment and delivery time! As a long time customer, I continue to be impressed with their new products and just how tasty they are while having such clean and simple ingredient profiles. Favorite sauce: mustard BBQ.
Response from The New PrimalJul 19, 2019
Thank you so much for your long time support of The New Primal, Wes! We always aim to provide an exceptional experience to all of our customers and are happy to hear you enjoy our products. Thank you for your kind words! - The New Primal Customer Service Team
Shana C.
I love the new mustard based BBQ sauce! The flavor is amazing and bonus points for Whole 30 approved!
Response from The New PrimalJul 12, 2019
Thank you for trying our Mustard BBQ sauce! We are so happy to hear it's been a delicious and healthy addition to your home, and appreciate your support! - The New Primal Customer Service Team