Herman H.
I had an apple Watch Series 9 and…
I had an apple Watch Series 9 and ordered a Mod case and it was perfect. I upgraded my watch to a series 12. I ordered a new Mod case to fit since Apple increased the size of the watch. When it arrived, I tried to put my watch in the case. The case was defective. My watch would not fit in the case. I contacted the Mod projects immediately. Unfortunately, this can only be done by email. After more than 20 emails I told him I wanted to return the defective watch case for a full refund. I asked them to send me a return label, as I don’t think it’s my responsibility to pay to send back a defective case. They offered me a 30% refund and I didn’t have to send back the case. This was an insult! I am now waiting for their response. It is October 18th, and this has been going on since September 3rd. I have totally lost faith in the company. UPDATE: I received another email from the company. Now they offered me a 51% refund, and I didn’t have to return the damaged product. If I wished a full refund, It was my responsibility to pay for the return. I was informed that they don’t do prepaid returns. So what they said in their response to my prior review was BULLSHIT. BUYER BEWARE!!!!!!!!!!!! Usually I don’t write negative reviews. I usually don’t bother. But this time I couldn’t help myself. THIS IS NOT THE WAY TO DO BUSINESS!
Response from The Mod ProjectsOct 19, 2026
Hi Herman, we’re very sorry to hear about your experience, especially after you had such a positive experience with your first Mod Case. We truly appreciate your continued trust, and we understand how disappointing this situation must be. If the case you received is defective or incompatible with the Apple Watch model it was purchased for, our team should be able to provide an appropriate resolution, including a replacement or refund. We also want to clarify that the 30% refund offered was simply an alternative intended to save you the inconvenience of returning the product, not a replacement for your right to request a full resolution. We understand that the prolonged communication has only added to your frustration, and we sincerely apologize for that. Please contact us at [email protected], referencing this review, so we can escalate your case to senior management and review the return arrangements, including a prepaid return label where applicable. We value your loyalty and would genuinely appreciate the opportunity to restore your confidence in us. The Mod Projects Team