Michael
The thing just won’t pair. They don’t care.
The thing just won’t pair. They have no timely avenue to support the product. I accidentally unpaired the thermometer last night after a successful cook. I tried to connect it this afternoon and I’ve been working on it for over 2 hours. I also have a Ph. D. In electrical engineering from Vanderbilt so I think I should be able to figure out the MeatStick, but I guess that’s not enough to use their products. All lights me setting are correct according to the app. I’ve started a support ticket, emailed, and left a voicemail. They just don’t respond in a timely manner which renders the product useless. As I said, I’ve been working on this for well over 2 hours. It was a bear to pair the first time, and I haven’t figured out the magic sequence in the last two hours. Just save yourself the frustration and buy something other than the MeatStick.
Response from The MeatStickOct 7, 2024
We're truly sorry for the frustration you've experienced, and we apologize for any delays in support. We also want to acknowledge that we were not active on Trustpilot at the time, so we missed this review. Given your expertise, we understand how frustrating this has been, and we want to help. If you haven’t already heard back from our team, please reach out to us again at [email protected], and we’ll make it a priority to resolve this issue as quickly as possible.