The MeatStickReviews of themeatstick.com

Reliable email follow up.

I received the ordered MeatStick X promptly. The Meatstick would not connect to my MeatStick App which made it impossible to use with my pellet smoker. I wrote two requests for help and I have not heard back from your company. Very disappointed. I did research on my own found that my problem was a need to update my app with a Red program. Now it works. Would have been nice if the the MeatStick company would have told me how to fix my problem. The Meatstick X still does not charge my probes.

The customer service was great! They were very prompt at resolving the issue. The only reason I didn't give 5 stars is that the MeatStick device itself had issues. I haven't used the device so often that it should have failed in the first place. However, the customer service rep did a great job to remedy!

I have been struggling with the Meatstick but I must say that the customer service is excellent. My Meatstick was not measuring internal temperature, and even though the warranty was not valid anymore Meatstick replaced it free of charge and it seems that the new one is working perfectly.

Sad that it stopped working happy that it was replaced.

Wasn't great when it didn't work when needed, but hopefully the quick warranty replacement will fix the issue.

My replacement meat stick worked PERFECT. As my first ones purchased over a year ago never worked properly, they appeared to be defective. The company was receptive and assisted me in getting some newer upgraded ones. I deleted the old app and installed the new one. Smoked a Tri Tip to perfection. I have not tried the miniX yet. I don't have a bridge gizmo. But it all cooks work like last night, I will be satisfied. Some comments: 1. I'm older (67). The App tutorial is way too fast to be useful (for me). I use paper instructions or easy to read texted instructions. It would be nice to have something that clearly defines what the LED lights mean. It's simple? Write it down for dummies. If there are certain selections in the app that need to be made for the thing to work, make it simple. The app should be set up with those. Then only the phone selections need be set up. 2. When initially during setup, selecting which stick I have for the app to use, it is very confusing. There are a lot of different options and they don't simply "line up" without a guess. 3. I'd say that the MeatStick cooked 3F below what my previously used wired probe cooked. One is more right? 4. The alarm went off 6F below the target temperature as indicated. Then the DONE, LET'S EAT" alarm went off 3F below the target temperature. I edited the target temperature during the cook and while it changed the target, it still went off 3F below target. Why? I can make these work. The app indications are good to determine the changing cook temps. I like that it tells you the time of cook. "Time remaining" really didn't accomplish much as it was always 2 minutes. Easy to clean. It worked from inside a Masterbuilt Electric smoker outside the house and into the kitchen. The app remained open and didn't use a lot of power. A simple paper showing what the indications mean, what the colors mean, what the app selections mean and why you would choose something else and the differences between the cooks (as far as the app works) would be useful to this older guy.