The Luxury PergolaReviews of theluxurypergola.com

Response from The Luxury PergolaApr 29, 2025

Thank you so much for taking the time to share your experience! We’re thrilled to hear that from your very first contact all the way through design, purchase, and on-site assembly, everything went smoothly. It’s great to know our install pro’s tips made attaching the pergola to your home easy, and that even “two old guys” could wrap up start-to-finish installation in just one day! We always strive to answer questions promptly and make the process as straightforward as possible. We’re honored that your new Luxury Pergola has already drawn so many compliments and added curb appeal to your home. If there’s ever anything more we can do—for yourself or friends and family—please don’t hesitate to reach out. Enjoy your outdoor oasis!

Response from The Luxury PergolaApr 29, 2025

Thank you! We definitely take pride in offering the strongest, highest quality product we can, while still focusing on customer service.

Response from The Luxury PergolaApr 17, 2025

Thank you so much for your detailed and thoughtful review! We're delighted to hear you're pleased with your 20'X16' Super Pergola, and appreciate your recognition of the quality, strength, and value it brings compared to other options. It's fantastic that our assembly instructions and YouTube videos made the process straightforward, and we're thrilled our support team provided helpful assistance. Also, thanks for sharing your pro tip about renting a Material Lift—it's sure to be helpful to future DIY builders. Congratulations on successfully assembling your pergola; we hope it becomes a beautiful focal point in your backyard for many years to come! Warm regards, The Luxury Pergola Team

Response from The Luxury PergolaApr 17, 2025

Thank you for the kind words Laura. It was a pleasure working together. We pride ourselves on being as responsive to customer needs as possible. I'm very glad you are enjoying the space and the Luxury Pergola. As always, if there's anything we can do to help, please don't hesitate to reach out to us.

Response from The Luxury PergolaApr 16, 2025

Thank you so much for taking the time to share your experience with The Luxury Pergola! We’re thrilled to hear that our pergola has proven to be extremely sturdy and exceeded your expectations, especially in a high-wind area. It’s wonderful to know that the installation video and instructions were easy to follow, and we’re glad our sales and support team could be there for you, even on nights and weekends. We appreciate your tip about having an extra person for the heavy lifting—it’s definitely helpful advice for future customers. We’re so pleased that you’re happy with how the pergola looks and functions, and we couldn’t be happier to hear that you’re enjoying it! If you ever need anything else, please don’t hesitate to reach out. We’re always here to help!

Response from The Luxury PergolaApr 16, 2025

Thank you so much for taking the time to share your experience with The Luxury Pergola! We’re thrilled to hear that the quality of the materials and the helpful installation instructions made the construction process smooth and straightforward for you. It’s great to know that the properly marked components, along with thoughtful extras like fasteners, caulk, touch-up paint, and screwdriver attachments, added to your satisfaction. We’re also delighted that our team’s helpfulness, respect, and professionalism stood out, and that the delivery was seamless and on time. Your feedback truly means a lot to us, and we’re so glad you’re enjoying your pergola. If you ever need anything else, please don’t hesitate to reach out—we’re always here to help!

Response from The Luxury PergolaApr 16, 2025

We’re thrilled to hear that our pergola has exceeded your expectations, especially in the challenging conditions of your lakeside deck with strong winds and heavy snow. It’s wonderful to know that the pergola has remained rock solid and that you’re confident in its durability for years to come. We’re also glad the kit’s organization and the inclusion of extra tools made the assembly process smoother for you and your son. It’s impressive that you were able to customize the pergola to fit your unique setup, like adjusting the post height to match your window, and we’re happy to hear it integrated seamlessly with your key-link cable railing. Thank you again for your thoughtful review and for recommending The Luxury Pergola. We’re so pleased you’re enjoying your pergola, and we look forward to serving you in the future!