The Luxury PergolaReviews of theluxurypergola.com

The customer service was excellent from the ordering process, pre-installation help and getting things ready with our contractors, and the pergola itself is great. Patrick was really patient and helpful answering all our questions and even quickly helped replace some parts that were damaged. The pergola itself looks great, is very well made, and is the highlight of our patio. Highly recommend The Luxury Pergola!

Working with Patrick made everything a breeze. From ordering to assembly, he was always just a call away. The product is well made and has great visual appeal. As a custom landscape/hardscape design and build firm, The Luxury Pergola is all we use.

This pergola is well-engineered and easy to assemble. Another thing that sets this company apart is their incredible customer service. Real, knowledgeable humans are available to answer all your questions and guide you through the process of buying and installing your pergola. Patrick Hill was so helpful and patient with my questions and is a great rep for the company. I use my back yard so much more now.

Top of the line product that is built better than that of the competition. The lifetime warranty is a testament of the quality. Everything is made right here in America. Customer service was excellent, I get to talk to the same guy Patrick everytime and he assisted me in building a custom product to meet my clients needs. Deliveries were on time and the overall cost of the product actually came out cheaper than some of the lesser built competition. It's the only pergola on the market built to withstand 180mph winds.

A little over a year ago my wife and I decided to remodel our backyard and decided to incorporate a pergola. We knew we wanted a high quality product that would hold up well over time to the extreme weather (heat and wind) associated with Las Vegas Nevada. During our research we discovered The Luxury Pergola, however they did not offer the Haven Pergola at that time and the other options were outside of our budget. We decided to go with Hanso Home, and it was not a pleasant experience. I had to constantly inquire about the status of our order and finally after months of nonsense and our pergola never being shipped, we were able to get a full refund, even though they were extremely reluctant to do so and had to get our credit card company involved. We decided to go back to The Luxury Pergola expecting to spend more than we would have liked to, and behold they were just rolling out their new cost effective pergola…Haven. I cannot begin to convey the excitement when we made this discovery! I called the company and spoke with Chase who is a valued member of their team, and he answered all of our questions, and we placed our order. To our surprise our order shipped way faster than expected and before you knew it we had an amazing addition to our backyard. During the build I reached out to Chase regarding clarification on the instructions and I had the opportunity to speak with the President of the company and shared my feedback and experience with him! If you are in the market for a quality pergola, a company with real values that stands behind their products, look no further than The Luxury Pergola.

Professionalism Embodied. These guys were fantastic to work with. I ordered the pergola before checking if I needed a permit (stupid I know). After ordering I went to my HOA and building department and they needed a TON of documentation. Engineering drawings, footing diagrams, etc. It was ridiculous. I reached out to The Luxury Pergola when this came up and they were a delight to work with. They were able to provide all the necessary documentation, including stamped engineering drawings for the pergola I purchased. The building department was blown away. They said they had never seen anything like this before in terms of build quality and engineering standards. Building the pergola was easy and we've been enjoying it for several weeks. I highly recommend these guys to anyone looking for a high quality backyard shade product.

The Luxury Pergola was Incredible. I had an incredible experience with The Luxury Pergola. After doing some shopping around, I decided to call them. The customer service and quality of care was incredible. I went with a 12x20 Pro pergola with contemporary crown. The company reached out prior to delivery and let me know about when I would see the truck coming to my home. I also got a tracking link where I could see the truck traveling from their manufacturing plant in Indiana (yes, it is actually made and ships from Indiana) all the way to my home. The driver was courteous when unloading the truck was pretty simple. After installing, I can confidently say that there isn't a better option on the market. Some of my neighbors have units from the other guys, and the quality of The Luxury Pergola is a giant step above. I would definitely recommend these guys and had a wonderful time working with them.

Fellow homeowners, The Luxury Pergola company provides excellent customer service from initial contact to assisting with installation questions. When reviewing The Luxury Pergola website, they openly provide information about their product and how they stand versus other brands. When we decided to send our contact information to see what they had to offer, Patrick Hill called less than a half hour later. Patrick is not from a call center he’s a sales rep and it was well after his work hours. He took the time and gave us some great information about the pergolas and their durability. There was no push to sell and all our questions were answered at our convenience. Once we had our patio plans, we called and spoke to Patrick again and placed our order for a 12x20. The delivery was exceptional. The team was polite towards us and very careful with the substantial (weight and amount) boxes. Other companies would do well to model themselves in the likeness of The Luxury Pergola. Professional business from start to finish. Thank you for your service, support and an excellent pergola. The Coen Family