The Luxe Nomad Reviews | Read Customer Reviews of theluxenomad.com

The Luxe Nomad Reviews | Read Customer Reviews of theluxenomad.com

The Luxe Nomad reviews

421 approved reviews, newest moderated first

Stu Y.
Feb 4, 2025
Travel made easy
Highly recommend. Well organised, good properties and helped sort out all the ancillary bits (transfers, ski passes, putting the itinerary together including restaurant bookings). big call out to Joy who was very responsive, but the whole team who were on duty at The Freshwater in Hirafu
Response from The Luxe NomadFeb 5, 2025
Dear Stu, Thank you for your kind review and glad Joy helped out with all the little details with your upcoming ski trip! The Freshwater is a fantastic place as well, super spacious and centrally located in Middle Hirafu. Glad to hear the team there took good care of you too. We hope to welcome you back next season :) The Luxe Nomad team
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Ken Fai H.
Feb 3, 2025
Fantastic journey and superb customer…
Fantastic journey and superb customer service experience. Definitely will do it again.
Response from The Luxe NomadFeb 4, 2025
Dear Fai Hon, Thank you for your review! We always love a 5* review so thank you very much :) We hope you have an amazing holiday! The Luxe Nomad team
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Kevin B.
Feb 1, 2025
Such a pleasure to deal with.
I have found my communications with our accommodation prior to our holiday very helpful and polite. Nothing has been too much trouble. I'd like to mention Gizelle who has been there to deal with everything we've needed in a timely manner. We can't wait for our holiday to start.
Response from The Luxe NomadFeb 3, 2025
Dear Kevin Thank you for your kind review! We're glad to here Gizelle has gone above and beyond. Hope you have an amazing trip with lots of jaPOW :) Best The Luxe Nomad team
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Ricky
Jan 31, 2025
Could not recommend Nisade & The Luxe…
Could not recommend Nisade & The Luxe Nomad highly enough! Accomodation options are 5 star, and their helpful staff are even better. They're always available to go above and beyond to make my trips over the past 3 years as incredible as possible. Special shout out to both Felix and Gizelle who exemplify this great service perfectly.
Response from The Luxe NomadJan 31, 2025
Hi Ricky We are so happy to hear that the team went #AboveAndBeyond! Felix and Gizelle are great team members who always take excellent care of our guests :) We hope you have an amazing time! The Luxe Nomad team
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Ian C.
Jan 31, 2025
Excellent Service
Lyndy Cu is always quick to respond to any request regarding accommodation, transport, and booking assistance and sends through relevant and helpful information. Thank you :-)
Response from The Luxe NomadJan 31, 2025
Dear Ian, Thank you for your lovely review and we are glad that Lynda has taken good care of you! We hope you have a fantastic trip and that we can assist you on your next holiday (which is hopefully not too far after this one;) The Luxe Nomad team
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Chloe Mun Y.
Jan 27, 2025
The Vale, Rusutsu
We travel to Rusutsu annually for the past 7 years. Since the opening of The Vale managed by Luxe Nomad, our experience there has been elevated. Great service by everyone in the team. We were assisted pre-arrival by Gizelle who helped with our private transfer and restaurant bookings. Thank you Gizelle for your wonderful service.
Response from The Luxe NomadJan 27, 2025
Dear Chloe, We are so happy to hear that you have seen a difference - we've shared your review with Gizelle and the team at The Vale Rusutsu who are thrilled to hear this :) It's been a stellar ski season too so am sure you had a great time at the resort. Thank you for your lovely review and we hope to see you again next ski season! The Luxe Nomad team P.S - Don't miss out on our Early Bird rates coming out soon end of Feb.
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Beachlyfe A.
Jan 22, 2025
Jan Cauilan Was our guest service guy…
Jan Cauilan Was our guest service guy and was the most helpful person ever. From organising transfers, sending great food spots to eat at. Was so helpful and was always quick and efficient. Thank you so much for helping us organise our trip :)
Response from The Luxe NomadJan 23, 2025
Dear Beachlyfe! Thank you so much for taking the time to share your wonderful feedback about Jan! We're thrilled to hear that he went above and beyond for you. We hope you have an amazing trip :) The Luxe Nomad team
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Henry C.
Jan 21, 2025
Prompt service
Prompt service from Giselle. Keep it up!
Response from The Luxe NomadJan 21, 2025
Dear Henry Thank you for the lovely review about Giselle! :) Have a lovely trip, The Luxe Nomad team
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