The Luxe NomadReviews of theluxenomad.com

We've used a number of travel agencies and concierge services in the past. Decided to try Luxe Nomad for a trip to Niseko as we had previously used them for a villa stay in Bali (more than a decade ago). Pretty disappointed overall - to say the least, their service offering was not very "lux". Everything felt "cookie cutter" cut & paste rather than personalised. We had to keep chasing up to book daycare, rentals etc. Additionally, we also kept having to provide the same information and filling up information on a (Roomboss) link - which frankly is no different to doing it directly with the vendor themselves. As a comparison, when we had previously booked through another travel agent, I only had to send them information once - and they took care of all the bookings. Restaurant bookings were a disaster - Luxe did not understand our needs (with 2 young kids). It was basically here are your list of restaurants and their booking links - go figure it out yourself. There were several occasions whereby a restaurant needed to be called - and of course each time Luxe couldn't get in touch with them. By the time Luxe sent an email notifying us that a restaurant had started accepting reservations, everything was booked out. Pretty much a waste of time. Luxe was meant to send a final confirmation / summary a few days before we depart (on Sun). On Thurs - I still had not received anything so again I had to chase them. There were issues with the final summary - lift passes were incorrect, snowboard lessons were incorrect, no daycare orientation details were included (this needed to be booked in advance which wasn't done). They also actually provided bad information on "orientation" for the daycare (told us to show up 15mins prior to the actual drop off) as it's less about the parents and more so for the kids to get familiar with the environment. Anyways, at 6.30pm on Friday, there were still unanswered questions on our final summary. And we were flying out on Sun. There was no way to get in touch with them except for their generic customer experience email which we had been communicating. When we showed up, the apartment/hotel told us that they were only informed about our requirement for a full sized crib the morning of our arrival. (This was our first requirement / ask even before we booked , and I also reminded Luxe multiple times throughout the process). They only had a pack & play which was too small for our toddler. Luxe's feedback was that this was standard size and crib rental companies also provided a similar size. I know this to be untrue as it's not our first trip to Niseko and we've stayed in other places which have provided a full sized crib. We also requested a week in advance to change our return airport transfer pick up time by half an hour as we heard that the airport was a mess and wanted to give ourselves more time. Luxe's feedback was that this was not possible. When the car showed up, there was no car seat for my toddler. Again, this was a request that was raised multiple times throughout. The snowy conditions that day meant the car was crawling through a white out and my toddler did not have a proper car seat! We will def not be using Luxe again - esp for a holiday / location that is a bit complicated as there is not much of a value add.