The Luxe Nomad Reviews | Read Customer Reviews of theluxenomad.com

The Luxe Nomad Reviews | Read Customer Reviews of theluxenomad.com

The Luxe Nomad reviews

421 approved reviews, newest moderated first

Yosuke A.
Jan 6, 2026
Very friendly staff
We contacted the hotel in advance regarding the breakfast options and An Nguyen quickly responded to our inquiry and gave us a very clear answer in a friendly and polite manner. We are excited to stay at the Vale Rusutsu for our upcoming Spring ski trip in March!
Response from The Luxe NomadJan 9, 2026
Dear Yosuke-san, Thank you for your lovely review on An Nguyen :) We appreciate you took the time to write this and hope you have a fantastic time at The Vale! It's a wonderful mountain for skiing - and so big that you never feel its crowded. Wishing you the best stay, The Luxe Nomad team
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Alex L.
Jan 5, 2026
From booking and my 1000 questions…
From booking and my 1000 questions answered by Lyndy to the departure on our final day, the team went out of it's way to make sure we had a great time! Everyone at the Vale and at the Rusutsu were friendly and nice and genuinely helpful.
Response from The Luxe NomadJan 9, 2026
Dear Alex, Thank you for your review and questions (it's never too many for us by the way! :) Happy to hear Lyndy took great care of you and happy to hear the team at The Vale were welcoming. Sounds like it was a great holiday and we hope to welcome you back again! Our best, The Luxe Nomad team
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Alice
Jan 4, 2026
Gizelle was so helpful and made our…
Gizelle was so helpful and made our booking experience seamless and great. We booked transfers, lift passes and ski gear through her and she also offered extra services and recommendations
Response from The Luxe NomadJan 9, 2026
Dear Alice Thank you for your kind review and happy to hear Gizelle was super helpful with your concierge requests. We aim to make planning a holiday - feel like one! And it can be complicated in Japan and for ski holidays. Thank you for booking with us, The Luxe Nomad team
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Kim T.
Jan 4, 2026
I received prompt and helpful support…
I received prompt and helpful support from Gladys first in booking my accommodation, then with Jan who facilitated the pre-trip concierge services. I appreciated having a single point of contact for all queries from ski lift passes to information about other activities, restaurant booking information, taxi and shuttle information, availability of pajamas in the accommodation and more. Was also a nice touch to receive bedroom slippers and welcome snacks.
Response from The Luxe NomadJan 9, 2026
Dear Kim Thank you for your lovely review and happy to hear Gladys and Jan took good care of you! We're glad you liked the welcome snacks and that you had a fantastic time. And... hopefully that we get to welcome you back again next year :) Early Bird opens in March if you're interested! Wishing you a belated New Year, The Luxe Nomad team
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Hannnnnn
Jan 2, 2026
Very helpful
Jessy Ong has been so helpful with everything we needed. She responds to our questions very quickly and thinks of everything!
Response from The Luxe NomadJan 3, 2026
Hi Hann, Thank you for this review! We are so happy Jessy did a great job! She's a star who just rejoined the company recently :) Happy New Year! The Luxe Nomad team
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Greg D.
Jan 2, 2026
Lyndy Cu was outstanding in helping…
Lyndy Cu was outstanding in helping organize a complicated ski trip for my family of six traveling in from the US.
Response from The Luxe NomadJan 3, 2026
Dear Greg, Thank you for your review. Glad to hear Lyndy took great care of you - she is a whizz with anything ski related! We hope you have the most amazing time with all the 'jaPOW'. Our best, The Luxe Nomad team
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Bruce
Jan 1, 2026
Very helpful and quick to respond with…
Very helpful and quick to respond with a variety of options.
Response from The Luxe NomadJan 3, 2026
Dear Bruce, Many thanks for your 5 star review and glad we were of assistance! Have the best trip, The Luxe Nomad team
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Strange theorist D.
Jan 1, 2026
Incredible!
Jessy Ong went beyond to help me. Thank you so much!
Response from The Luxe NomadJan 3, 2026
Dear Strange theorist DoMiNus (hope we got that right;), So happy to hear Jessy did a great job and helped out. Thank you for the 5 stars! We appreciate it. Many thanks The Luxe Nomad team
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