thelumishop.comReviews of thelumishop.com

Do not trust this company. The clothing doesn’t match the ads you see on Instagram and when you cancel they continue to charge you and won’t refund your money. It is a SCAM.

Do not deal with this company After 4 weeks I have still not received my order I have emailed them on several occasions but never get back to you they have taken my money from my bank account

I gave it one star because I didn’t want you to think I forgot to rate..they are not worth even one star. They are a scam company with ugly clothing. You can’t see what they offer until they’ve got your money and then you can’t get your money back. Within 5 minutes of looking at their products, clothes that to me look comparable to a thrift store or Walmart, I tried to cancel. I was immediately told no. TRUST ME,DO NOT SIGN UP FOR THIS. It’s horrible with terrible customer service. I have never seen any clothing business that makes you buy clothes before you see them and then won’t give you a refund when you do. Dont be scammed!!

The app crashes constantly. I use an iPhone 15 with the latest IOS software. I purchased the app and requested a refund and cancellation with 24 hours. They confirmed my cancellation but will not refund the membership fee due to “ Our current money-back policy has clear guidelines and, unfortunately, it does not cover personal reasons (such as dissatisfaction with the product or app experience) or financial reasons (such as unexpected charges or changes of mind)”

Don’t waste your money. They don’t offer refunds and are not what they advertise. I paid for the 12 months thinking it would be a better deal per month, if I kept the subscription. When I logged in, there were some individual pieces I was interested in and clicked on. But they didn’t have many of the pieces pictured or advertised only “a representation”… For example, I really liked this one scarf, but the scarf available for purchase looked NOTHING like the silk scarf pictured (it was a long skinny scarf). There were many many examples of this. Within a day of signing up I requested a refund, they “cancelled my subscription” but would not issue a refund based on “changing my mind”. They say you can only request a refund for something you actually order. … Yeah, Right. I’m not spending any more money. It’s a trap.

In May 2025 I signed up for Lumi, but within a half hour I changed my mind after trying to use the app. I immediately canceled and got a confirmation right away that my subscription was canceled. I then saw on my paypal account the original charge of $24.72 and an additional charge of $29.95. I contacted the company and they said I'd signed up for an additional lifetime service. I noted that I'd canceled within an hour and the email response confirmed I'd canceled so how and why would I sign up for another service for a lifetime? Paypal denied a refund based upon the form letter Lumi sends everyone (I read dozens of the same form letter on the Better Business Bureau site for people complaining about the exact same issue). I am in the process of going through the BBB right now.

DO NOT get this app. This company is deceptive. They charged a fee that was not disclosed. And when I asked for my money back, they said the money-back guarantee did not apply because you can’t request a refund for a charge you didn’t know about. “Per their email to me, you cannot request a refund for the following reasons: Personal reasons (you don’t like the product, it did not meet your expectations, etc.); Financial reasons (you did not expect that you will be charged, that the trial will be converted into a subscription, that the subscription will automatically renew, or that the services are paid, etc).”

Beware. My mentally impared family member signed up for this. As caretaker, I discovered and email within 6 hours before yhe charges had even gone through. They not only took three days to reply but could care less about their customers. These people are unethical and do not stand behind their product. There's no guarantee you'll be satisfied. They'll take your money and run laughing the whole way to the bank. They take advantage of people. I would never recommend this company.