Nicolas S.
I ordered a jacket all the way back in…
UPDATE: I'm stunned. Jacket Maker not only took my feedback and concerns seriously but actually went through two iterations to get the jacket to match the original vision. It just arrived, and it's perfect. Despite the hassle at the start and the original confusions, this still deserves a five-star rating in my book. Thank you! I ordered a jacket all the way back in November, which was supposed to ship early this year. When I inquired in January, the time frame suddenly shifted to mid-February. Now I asked again and it's mid-March. I'm disappointed by this lack of professionalism. If the jacket arrives in time and is good quality, I'll change this rating.
Response from The Jacket MakerFeb 18, 2026
Hi Nicolas, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We’d really like to look into your case in detail and provide you with a clear and accurate update. Could you please share your order ID with us here or via email at [email protected] so we can investigate this matter right away? Your satisfaction is very important to us, and we’re committed to resolving this for you as quickly as possible. We look forward to hearing from you. Best regards,



