The Jacket MakerReviews of thejacketmaker.com

I have ordered 3 jackets and am extremely happy with all of them. Sam and Max provided great customer service in ensuring I was happy with my order. Will order from again and again

Shawn did a Fenomenal Job assisting me in The Creation of my Backpack. The Design is magnificent and I highly recommend The Jacket Maker

My initial review was 1 star as I had verified via web chat that I could return for a refund if I was unhappy for any reason with the caviat that it couldn't be customised. However when I returned it I was told as I had bought during a sale I could only get store credit. I followed the complaints process but they said they couldn't find any record of the webchat and closed my complaint. I left a review here and was contacted by the company saying they would like to resolve the issue. I fortunately found a copy of my webchat had been saved to the cloud and sent a screenshot of this. Whilst it has taken 6 months they have now refunded me. As such I have ammended to a 3 star review. My advice is be careful to read everything on the website and check via webchat anything you are unsure of and make sure you keep a copy.

My custom jacket arrived today and it's amazing quality workmanship and materials, there was a long delay on my order but the team were very helpful and responded quickly to my inquiries and got my jacket to me as soon as they could

Back in October 2024, I purchased a jacket for my husband for Christmas and surprised him with it. He has been wanting a suede jacket with good thick lining, and this jacket was perfect! Unfortunately on Christmas morning, he tried it on and it was WAY too small, even though we ordered the size he would normally wear. I immediately got in touch with The Jacket Maker and worked with Max to find a resolution. We decided a custom made jacket would best work for us and I returned the jacket and sent my husband's exact measurements to Max for production. The new jacket arrived yesterday and fit beautifully! Though it took some time, it was worth the wait!

What a wonderful experience in working with the team at The Jacket Maker, in every way! They meticulously took our dimensions and created a beautifully crafted leather jacket, and most importantly, they faithfully executed an embroidered emblem of our company logo. But, as much care that was given to the faithful execution of the jacket, just as much was given in the customer service. They kept me updated as to its status and responded in all communications with courtesy and kindness. In every way possible The Jacket Maker exemplifies a company that cares about its products and its customers. These are the companies I choose to support. I can not give them a higher recommendation.

Great looking jacket, great fit. Coming from Pakistan in no-time, where they know a thing or two about leather. Great customer service by Sam. Cant recommend more and will be shopping again in the future.

This is my 6th purchase from The Jacket Maker, that should say it all. I own 2 jackets, and I purchased 4 more for my relatives. I asked for a Jordan jacket in brown, I already own a black one, and I have to say the JM team outdid themselves. It is a beautiful and fine piece of work, it's the same style as the blk Jordan but a whole different feel to it, a different vibe. The quality of the leather, the look and feel of the jacket is superb. I am once again a very happy customer Hats off to the Jacket Maker Team K Waki